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XPT Software Australia Pty Ltd

Business Analyst with Complaints/Estates

XPT Software Australia Pty Ltd Sydney, New South Wales, Australia

IT Services and IT Consulting · 51-200 employees

Sep 15
business-analyst Senior (5-10 yrs) Contractor Australia
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About the role

The Business Analyst will evaluate the downstream impacts of UNITE transformation initiatives on the Complaints business. They are responsible for driving business readiness through process design, impact assessments, and change management activities.

What they look for

Business Analysis Complaints Management Agile Delivery Impact Assessment Process Design SOP Updates Training Communications UAT BPIV Change Management Requirements Gathering Stakeholder Management Transformation Initiatives

Requirements

The candidate must have 4-8 years of experience and be capable of defining business requirements for Agile delivery teams. Proficiency in UAT, SOP updates, and communication strategies is essential for this role.

Full description

  • Snr BA Complaints (Business

Analyst responsible for evaluating downstream impacts of UNITE transformation initiatives to the Complaints business in Customer Production and Support. Defines business requirements, supports Agile delivery teams, and drives business readiness through impact assessments, process design, SOP updates, training, communications, UAT, BPIV, and change management activities).

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