Graduate Student Assistant - Salesforce & Data Operations

MUST BE A CURRENTLY ENROLLED USF GRADUATE STUDENT TO APPLY

The National Academy of Inventors seeks an organized, analytical, and detail-oriented graduate student to support Salesforce database management, data quality, and operational reporting. This position will strengthen NAI's ability to manage institutional relationships, track member engagement, and maintain accurate information across its national network of inventors, universities, corporate partners, and innovation leaders.

Hours: up to 20 per week

Hourly Rate: MS-$22 / PHD-$30

Location: Hybrid or Remote

Eligibility: Currently enrolled in a graduate program in information systems, business analytics, data science, business administration, or a related field.

Responsibilities

• Enter, update, and maintain institutional and individual contact records in Salesforce.
• Review and clean existing records to identify duplicates, outdated information, and missing data.
• Organize and categorize contacts by institution, membership status, professional role, geographic region, and program participation.
• Support institutional membership tracking, renewals, and outreach activities.
• Import, validate, and reconcile data from events, workshops, applications, and program registrations.
• Develop and maintain Salesforce reports, dashboards, and tracking tools.
• Support data collection and reporting for NAI programs, including initiatives associated with the USPTO Joint Project Agreement.
• Maintain data-entry procedures, documentation, and quality-control processes.
• Identify opportunities to improve database workflows, reporting efficiency, and data organization.
• Coordinate with NAI departments to ensure information is accurate, consistent, and accessible to authorized staff

Qualifications

• Currently enrolled in a graduate program in information systems, business analytics, data science, business administration, or a related field.
• Experience with Salesforce or another customer relationship management (CRM) system preferred.
• Strong Microsoft Excel or Google Sheets skills.
• Familiarity with data cleaning, reporting, and database management.
• Strong organizational skills and attention to detail.
• Ability to manage confidential information responsibly.
• Interest in nonprofit operations, higher education, innovation, or research administration is beneficial.

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg and USF Health. In 2025, U.S. News & World Report recognized USF with its highest overall ranking in university history, as a top 50 public university for the seventh consecutive year and as one of the top 15 best values among all public universities in the nation. U.S. News also ranks the USF Health Morsani College of Medicine in the highest tier, placing it as one of the top 16 medical schools in the nation and inside the top 10 among public universities. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $750 million in research funding in 2025 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of nearly $10 billion for the state of Florida. USF’s Division I athletics teams compete in the American Conference. Learn more at www.usf.edu.

Working at USF

With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

About USF

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu.

Compliance and Federal Notices

This position may be subject to a Level 1 or Level 2 criminal background check.

Applicants have rights under Federal Employment Laws:

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

Family and Medical Leave Act (FMLA)

Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.

Equal Employment Opportunity

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.