Senior Dynamics 365 Engineer (Sales, Field Service, IOM & AI)
Dhan AI $30K/yr
Software Development · 51-200 employees
About the role
The Senior Dynamics 365 Engineer will design, deploy, and optimize core business applications across Sales, Field Service, and Intelligent Order Management. They will also lead the development of agentic workflows using Microsoft Copilot Studio and integrate AI-driven autonomous tasks into existing business logic.
What they look for
Requirements
Candidates must have over 5 years of experience with D365 modules, Copilot Studio, and Azure OpenAI, along with strong proficiency in C#, JavaScript, and TypeScript. The role requires the ability to translate complex business problems into structured AI instructions and maintain scalable Dataverse environments.
Full description
This is a remote position.
Role: Senior Dynamics 365 Engineer (Sales, Field Service, IOM & AI)
Location: Remote
Duration: Fulltime
Role Overview:
We are seeking a Senior Dynamics 365 Engineer to design, deploy, and optimize core business applications. You will drive enterprise workflows across Sales, Field Service, and Intelligent Order Management (IOM). A primary focus of this role is building next-generation agentic workflows using Microsoft Copilot Studio and tuning autonomous agent experiences.
Key Responsibilities:
Core Dynamics 365 Engineering:
* Module Architecture: Configure, customize, and extend D365 Sales, Field Service, and Intelligent Order Management (IOM).
* Order Orchestration: Design and manage complex order journeys, fulfillment rules, and inventory visibility policies in IOM.
* Field Operations: Optimize schedule boards, resource routing, mobile configurations, and work order lifecycles.
* Sales Automation: Build lead-to-cash pipelines, opportunity management systems, and forecasting models.
AI & Agentic Experiences:
* Copilot Studio Development: Build, publish, and maintain custom copilots and conversational agents.
* Agent Tuning: Prompt-engineer, ground, and tune Microsoft agentic experiences to minimize hallucinations and maximize accuracy.
* Plugin Integration: Create Power Platform connectors, custom actions, and API plug-ins for AI agents to trigger business logic.
* Autonomous Workflows: Design multi-turn conversations where AI agents execute tasks independently across D365 modules.
Integration & Data Engineering:
* Dataverse Architecture: Design scalable Dataverse environments, security models, and data relationships.
* System Integration: Connect D365 with third-party ERPs, supply chain systems, and e-commerce platforms using Azure tools.
* ALM Practices: Manage solution deployment pipelines using Azure DevOps and Power Platform Pipelines.
Requirements
Required Experience and Skills:
Technical Expertise:
* Strong hands-on experience with D365 Sales and Field Service.
* Proven track record deploying D365 Intelligent Order Management (IOM).
* Advanced proficiency in Microsoft Copilot Studio (formerly Power Virtual Agents).
* Experience with Azure OpenAI, prompt engineering, and semantic search grounding.
* Technical depth in C# (.NET), JavaScript, TypeScript, and Power Automate cloud flows.
Soft Skills & Delivery:
* Ability to translate vague business problems into structured prompt instructions for AI models.
* Strong debugging skills for asynchronous plugin steps and AI orchestration paths.
* Clear communication skills to explain AI confidence scores and agent behaviors to stakeholders.
Preferred Certifications:
* Microsoft Certified: Power Platform Functional Consultant (PL-200)
* Microsoft Certified: Dynamics 365 Sales Functional Consultant (MB-210)
* Microsoft Certified: Dynamics 365 Field Service Functional Consultant (MB-240)
