Product Manager - Merchant - Healthcare Payments - Vice President

Drive the development and evolution of healthcare payment solutions by translating customer needs, market insights, and business priorities into impactful product outcomes.

As a Product Manager, Vice President on the Healthcare Payments Consumer Receivables and Digital Channels team, you will own and drive key product domains within our merchant acceptance and payment device portfolio. You will identify market opportunities, incorporate customer and industry insights into the product roadmap, and partner with engineering, operations, risk, sales, and client-facing teams to deliver scalable payment solutions. Acting as the voice of the customer, you will define requirements, prioritize investments, and lead product initiatives through the software development lifecycle to enhance healthcare payment experiences and deliver measurable business value.

Job responsibilities

• Define and execute product strategy, roadmap, and priorities for healthcare payment solutions, including payment devices, card processing, eCheck, and merchant funding capabilities.
• Identify market opportunities and customer needs through client engagement, industry research, competitive analysis, and data-driven insights.
• Develop business cases and product recommendations that align customer needs with organizational objectives.
• Partner with engineering teams to deliver scalable, resilient, and compliant solutions from discovery through launch.
• Translate customer needs and market requirements into functional requirements, user stories, and prioritized backlogs.
• Monitor product, operational, and financial performance metrics to inform product decisions and roadmap priorities.
• Collaborate with risk, compliance, legal, and controls partners to ensure products meet regulatory, security, and business requirements.
• Develop expertise in the healthcare payments landscape, including patient payments, premium payments, provider collections, and emerging digital payment experiences, to support product strategy and innovation.

Required qualifications, capabilities, and skills

• 5+ years of product management experience, or equivalent experience in payments, fintech, healthcare technology, or a related field.
• Demonstrated experience owning product strategy, roadmap development, and product delivery.
• Strong understanding of product lifecycle management, agile methodologies, customer discovery, and requirements definition.
• Ability to influence and drive alignment across technical, commercial, operational, and executive stakeholders.
• Experience analyzing market trends, customer feedback, and performance data to inform product decisions.
• Self-starter, effective at prioritizing tasks, managing time, expectations, organizing people, and getting things done
• Excellent written, verbal, and presentation skills.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization.
• Experience with healthcare payment technologies, merchant acquiring, card processing, ACH/eCheck, payment devices, or digital payment channels.
• Knowledge of the healthcare payments landscape, including patient payments, premium payments, healthcare revenue cycle workflows, and consumer payment experiences.
• Familiarity with PCI DSS, EMV, NACHA, and payment network standards.
• Understanding of healthcare industry trends, payment modernization initiatives, and regulatory considerations.
• Experience with ISV integrations, healthcare software ecosystems, or healthcare fintech platforms.

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.