Senior Staff Tech Support Engineer

Innovation Starts With You

Propel your career at Belden, where innovation creates possibilities—for our people, our customers, and the communities we serve. We connect people, information, and ideas to solve the world’s most complex connectivity challenges, turning curiosity into meaningful impact. Here, you’ll take on work that challenges you, supports your growth, and empowers you to shape what’s next. You’ll collaborate with global teams, gain diverse perspectives, and contribute to solutions that extend beyond our business—creating value in the world around us.

Together, we are shaping the future of digitization and paving the way for the next generation of innovation.

We are excited to announce that we are hiring a SeniorTechnical Support Engineer in working from Brazil remotely to join our team and provide high‑level technical expertise to our Ruckus Premium (BullDog) customers.

Your primary responsibility is to serve as a key technical resource, delivering expert assistance and ensuring prompt resolution of complex customer issues.

How You'll Help Us Connect the World:

You work directly with customers to troubleshoot problems, isolate root causes, and drive cases to closure with a high level of technical accuracy and professionalism. When needed, you reproduce customer scenarios in the Support Lab to validate findings and deepen understanding of the issue.

You collaborate closely with Engineering teams to manage escalations, resolve product bugs, and ensure that long-term corrective actions are identified and implemented. Throughout each case, you provide consistent updates to sales teams, internal management, and customers, maintaining clear communication and transparency at every stage.

Given the nature of the role, you are expected to support a staggered work week when required (such as Sunday through Thursday or Tuesday through Saturday) and participate in a rotating on-call schedule. Flexibility in work hours is essential to accommodate urgent customer needs. You thoroughly document customer interactions, engineering engagements, and action plans to ensure high-quality case management and knowledge continuity.

Beyond case handling, you contribute to the organization by creating and refining knowledge articles, troubleshooting guides, and internal training materials. You provide mentoring and coaching to team members to help strengthen overall team capability. You also participate regularly in customer and internal conference calls for high-profile cases and escalations, ensuring issues receive appropriate visibility. All responsibilities are carried out with strict adherence to Service Level Agreement KPIs.

Required Qualifications for Consideration:

• 8+ years of experience working in the networking space

• 5+ years of experience working in a TAC

• Excellent understanding and applied knowledge of TCP/IP, L3 routing, L2 switching, Multicast, firewalls, QOS

• Solid understanding and troubleshooting skills with wireless technologies 802.11x, WLAN authentication, encryption, EAP, PSK, Radius, AAA, DNS

• Expertise of wireless deployments – AP’s, Controllers, Client associations, etc

• Excellent understanding of RF transmission and antenna behavior

• Technical expertise in troubleshooting and resolving complex Layer 2/3 and/or wireless issues in multi-vendor environments

• High level of English.

• Available Monday through Friday or ‘staggered work week’s, i.e. Sunday through Thursday or Tuesday through Saturday and weekend or overnight hours as required.

Let’s Create Possibilities Together.

Join a global community shaping the future of intelligent connectivity. At Belden, you’ll help push the boundaries of technology and write the next chapter of innovation, creating possibilities for your career, your future, and the world around you.

These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.