Analista de CRM II | Salesforce Marketing Cloud (Temporário)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de CRM II | Salesforce Marketing Cloud (Temporário) based in Brazil.

This role sits at the intersection of CRM, digital marketing, data, and technology, with a strong focus on subscriber engagement. You will plan and execute personalized, multichannel relationship journeys across email, SMS, WhatsApp, push notifications, and in-app messaging. Using Salesforce Marketing Cloud, you will help transform behavioral data into relevant and timely customer communications. The position combines marketing automation, audience segmentation, personalization, and performance analysis. You will contribute directly to improving engagement by continuously evaluating journey performance and identifying opportunities for optimization. The environment is dynamic, collaborative, and technology-driven, with opportunities to work alongside teams focused on digital experiences and customer relationships. This is a temporary opportunity suited to an analytical, curious, and results-oriented professional who enjoys turning data and technology into meaningful customer experiences.

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Accountabilities

• Plan, build, and implement multichannel customer relationship journeys using email, SMS, WhatsApp, push notifications, and in-app messaging, ensuring alignment with strategic objectives.

• Develop and manage marketing automation workflows that trigger personalized communications based on user behavior, interactions, and relevant customer signals.

• Monitor and analyze the performance of CRM journeys, identifying trends, opportunities, and areas for continuous improvement.

• Develop effective audience segmentation strategies to ensure communications reach the right users with relevant and personalized content.

• Translate campaign and journey data into actionable insights that can improve engagement and communication effectiveness.

• Collaborate with colleagues and cross-functional teams to troubleshoot challenges, optimize campaigns, and deliver consistent customer experiences.

• Apply CRM and digital marketing best practices to continuously improve automation, personalization, and multichannel engagement strategies.

Requirements

• Academic background in Information Technology, Software Engineering, Computer Science, or related fields.

• Solid knowledge of digital marketing, marketing automation, CRM strategies, and multichannel campaigns.

• Practical experience working with Salesforce Marketing Cloud.

• Strong analytical capabilities, with the ability to interpret performance data and translate findings into actionable insights.

• Understanding of audience segmentation, personalization, customer journeys, and behavioral-triggered communications.

• Strong communication and collaboration skills, with the ability to work effectively as part of a team.

• Proactive and problem-solving mindset, with curiosity and a results-oriented approach.

• Ability to work in a dynamic environment and manage multiple CRM activities with organization and attention to detail.

Benefits

• Temporary employment opportunity with a remote work model.

• Meal/food allowance or access to an on-site restaurant, according to the applicable work model.

• Health insurance.

• Transportation allowance or parking, according to eligibility and work arrangement.

• Private pension plan.

• Profit-sharing program.

• Extended maternity and paternity leave.

• TotalPass access.

• Access to a professional training and development platform.

• Digital newspaper subscription.

• Access to an employee membership club offering discounts and exclusive benefits across categories such as dining and entertainment.

• Access to an employee association offering additional partnerships and discounts.

\nHow Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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