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Envipco

Application Support Engineer

Envipco Warsaw, Masovian Voivodeship, Poland

Environmental Services · 501-1,000 employees

Oct 16
support-engineer Mid (2-5 yrs) Full-time Poland
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About the role

The role involves managing software integration projects for customers across the EU and acting as the primary technical contact for support and testing. You will coordinate with R&D teams to translate customer feedback into improvements and support the rollout of new software releases.

What they look for

Software integration Technical support Linux Bash Python Scripting Testing Problem solving Customer service Automation Software systems Communication Project coordination

Requirements

Candidates must have a technical background in automation or software systems with experience in a technical support role. Proficiency in Linux, command line, and scripting languages like Python or Bash is required, along with fluency in Polish and English.

Full description

Summary:

Temporary 1-year position responsible for managing and supporting software integration projects for Envipco customers across the EU. Acts as the main technical contact for integrations, testing, and rollouts of new software, while coordinating with the EU Support and R&D teams. Gathers customer feedback, supports pilot initiatives, and ensures smooth delivery of software solutions and service quality.

Task:

  • Full ownership to allocated new integration projects with Envipco customers across EU in collaboration with the EU Support team & R&D
  • Act as the first point of contact for Envipco’s customers for any technical questions/issues regarding software integration and testing
  • Testing of new software versions (both proprietary machine software and OS)
  • Coordinate & support rollout of new software releases to the field
  • Translate customer requests to R&D sprints as appropriate
  • Perform analysis and problem solving via telephone and / or remote support in collaboration with the EU Support team
  • Support the setup of pilot tests/initiatives across EU
  • Gather feedback direct from customers for future improvements/enhancements to our devices
  • Stay up to date with new product developments to ensure we always deliver the highest level of service possible
  • Technical qualification / background from automation or software systems
  • Some years experience in a software related technical support role
  • Background in customer service/support, ideally with both onsite & remote experience
  • Flexible and willing to travel and work on European projects
  • Some programming experience with capabilities to write test scripts
  • Experienced in using scripting languages (e.g. Bash shell, Python etc.)
  • Previous work with Linux systems and command line experience is a must
  • Clear in communication, focused and patient
  • Fluent in Polish and English, any other European language is a plus

While the skills and experience outlined above are important, we know that the right candidate may not meet every requirement. If you believe you have the right values, behaviors and motivation to succeed in this role, we encourage you to apply.

We are committed to building diverse teams and creating opportunities for talented individuals to grow their careers with us.

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