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After Sales Engineering Manager

Company Alexandria, Alexandria, Egypt

Retail Apparel and Fashion · 11-50 employees

Yesterday
engineering-manager Principal (10+ yrs) Full-time Egypt
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About the role

The After Sales Engineering Manager will lead the engineering team to ensure efficient service delivery, technical excellence, and high-quality customer support. They are responsible for overseeing operations, managing service contracts, driving revenue growth, and developing strategies to improve overall customer satisfaction.

What they look for

Leadership Technical Support Service Management Troubleshooting Field Service Spare Parts Management Warranty Management KPI Management Forecasting Budgeting Business Acumen Communication Problem-solving Performance Management Customer Satisfaction Team Development

Requirements

Candidates must hold a Bachelor’s degree in Mechanical or Electrical Engineering and possess 15–20 years of professional experience, including a significant managerial background. Strong expertise in after-sales operations, technical troubleshooting, and business performance management is required.

Benefits

Medical Insurance Social Insurance

Full description

We are looking for an experienced After Sales Engineering Manager to lead and manage after-sales operations, ensuring excellent customer satisfaction, efficient technical support, and high-quality service delivery.

Job Requirements:

* Bachelor’s degree in Engineering (Mechanical or Electrical).

* 15–20 years of total experience, including 5–10 years in a managerial role.

* Previous experience in After Sales, Technical Support, or Service Management.

* Strong leadership, communication, and problem-solving skills.

* Solid understanding of troubleshooting, field service, spare parts, and warranty management.

* Strong business acumen with experience in service revenue, KPIs, forecasting, and performance management.

* Lead and manage the After Sales Engineering team, ensuring efficient service delivery and technical excellence.

* Oversee after-sales operations, including technical support, troubleshooting, field service, and spare parts management.

* Handle escalated customer issues and ensure timely and effective resolution.

* Develop strategies to improve customer satisfaction and enhance service efficiency.

* Manage service contracts, warranties, and quality standards.

* Monitor team performance, establish KPIs, and drive continuous improvement.

* Manage service and spare parts revenue, budgeting, forecasting, and business growth.

* Collaborate with Sales and other departments to improve product performance and customer experience.

* Coach, train, and develop the engineering team.

* Competitive Salary.

* Medical Insurance.

* Social Insurance.

* Working Hours: 9:00 AM – 5:00 PM.

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