AMR Technical Support Engineer – Polish & Mandarin Speaking

Your mission

• Provide technical support for AMR/AGV and warehouse automation systems, including installation, configuration, commissioning, and troubleshooting.
• Deliver onsite and remote technical assistance to customers, diagnosing and resolving hardware, software, and system-related issues.
• Support system testing, performance verification, and customer acceptance activities to ensure smooth deployment and operation.
• Work closely with customers and internal teams to understand technical issues, identify root causes, and provide effective solutions.
• Collaborate with R&D, Sales, and Project Delivery teams to resolve complex technical problems and improve system reliability.
• Provide technical guidance and training to customers on system operation, maintenance, and basic troubleshooting.
• Prepare and maintain technical documentation, service reports, troubleshooting records, and customer feedback.
• Coordinate closely with local and China-based technical teams to ensure efficient communication and timely issue resolution.

Your profile

• Bachelor's degree or above in Automation, Electrical Engineering, Mechanical Engineering, Mechatronics, Robotics, Computer Science, or a related technical discipline.
• 1–3 years of relevant experience in technical support, field service, industrial automation, robotics, or a related technical field.
• Good understanding of AMR/AGV systems, warehouse automation, and basic electrical, mechanical, and software troubleshooting.
• Hands-on experience in equipment installation, commissioning, maintenance, or technical problem-solving.
• Familiarity with industrial communication networks, PLC systems, Linux, or Python is a plus.
• Strong analytical and problem-solving skills, with a customer-oriented mindset and good communication abilities.
• Able to work effectively with customers and cross-functional teams in an international environment, with willingness to travel to customer sites as needed.
• Fluent in Polish and Mandarin, with good working proficiency in English.

Why us?

About us

About Hikrobot

Hikrobot is a global leader in machine vision and autonomous mobile robot (AMR) solutions, committed to enabling intelligent automation across manufacturing, logistics, and intralogistics industries worldwide. As a core subsidiary of Hikvision, Hikrobot leverages strong R&D capabilities, large-scale engineering experience, and a global service network to deliver reliable, high-performance industrial automation solutions.