M2 Senior Manager - Network Engineering
PayU Payments Bengaluru, Karnataka, India
Financial Services · 1,001-5,000 employees
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About the role
The Senior Manager will lead and mentor a team of at least 10 members while overseeing end-user technology support and infrastructure. They are responsible for resolving complex technical issues and driving automation initiatives across the organization.
What they look for
Requirements
Candidates must have at least 10 years of experience in ITSM and end-user technology support, with a minimum of 5 years in Microsoft platforms and team management. A degree in computer science, information systems, or a related field is required.
Full description
Job Description:
Must:
- Expert in Active Directory & SSO
- Strong experience in Azure AD & M365
- Knowledge in Netskope/Zscaler
- Knowledge in Windows/Linux Server Infrastructure
- Knowledge in ITSM & Automation Tools like Symphony/Fresh desk/Manage Engine/BMC/Atlassian.
- Have strong troubleshooting capability to resolve Technology/End user issues.
Good To Have:
- Hands-on Cloud AWS or Azure
- Hands on End user Security & MDM tools like Forcepoint/Crowdstrike/Intune/Defender etc.,
- Team leading skills – Mentoring/Coaching the team in both technology and behaviour skills.
- Knowledge in AI& Automation.
Qualifications:
- Degree in computer science, information systems, or related field.
- Minimum 10+ years’ experience on ITSM & End user Technology support.
- Minimum 5 years of experience Microsoft Platform like AD/Exchange/M365.
- Minimum 5 years of Team management – Minimum 10 Team members
- Strong analytical and Troubleshooting skills.
