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Henkel group

Salesforce Service Cloud Consultant

Henkel group Bangalore, Karnataka, India

Manufacturing · 10,001+ employees

23 h ago
salesforce Mid (2-5 yrs) Full-time India
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About the role

The consultant will manage the Salesforce Service Cloud application, overseeing incident and change management, user support, and team coordination. They are also responsible for implementing enhancements, ensuring IT security compliance, and monitoring system performance against SLAs.

What they look for

Salesforce Service Cloud Incident management Change management Application management Team leadership Release management Deployment management IT security Compliance Azure DevOps Backlog management Agile delivery SLA management Performance monitoring User support

Requirements

Candidates must hold a bachelor's or master's degree in computer science or a related field. They require at least 3 years of experience in Salesforce application management and development, along with strong skills in release management and Agile methodologies.

Benefits

Flexible work scheme Hybrid work model Work from anywhere policy Growth opportunities Wellbeing standards Health and preventive care programs Gender-neutral parental leave Employee Share Plan Group Medical Insurance Accident and term life policies

Full description

About this Position:

Manage the Salesforce Service Cloud application, including incident and change management, user support, development team coordination, enhancements, releases, security and compliance, while ensuring system performance and SLA adherence

What you’ll do:

  • Responsible for the incident and changing management process
  • Act as application manager Service cloud
  • Responsible for Level1 user support; escalation to L2
  • Handle service requests and lead and manage the Henkel Salesforce Service cloud Product (Developers) team
  • Implement enhancements and process changes and act as release/deployment manager
  • Responsible for the IT security and compliance (Access control concept, back up strategy, etc)
  • Ensure service level agreements (SLAs) are met and monitor performance metrics

What makes you good fit:

  • Bachelor’s / master’s degree in computer science, IT or a related field
  • Minimum 3+ years of proven experience managing Salesforce applications in a global business (user) environment and 3+ years of professional experience as Salesforce Developer
  • Experience as (Developer) Team Manager
  • Strong understanding of application life-cycle management, release management, and IT service management processes. Experience with Azure DevOps for backlog management, release planning, and Agile delivery processes
  • Managed global user community, fluent in English, global mindset

Some perks of joining Henkel:

  • Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
  • Diverse national and international growth opportunities
  • Globally wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks Employee Share Plan with voluntary investment and Henkel matching shares
  • Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children
  • Competitive accident and term life policies for up to 3 times annual gross salary
  • Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.

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