Field Support Engineer - Midwest

As a global leader in radiation safety, detection and measurement, Mirion Technologies is advancing radiation safety through innovative technologies and solutions.

Mirion Technologies is seeking a highly motivated Field Service Engineer who, with limited supervision, executes customer support activities involving the installation, modification and repair of complex nuclear measurement equipment and systems.

ESSENTIAL DUTIES:

• Conduct on-site installation of complex nuclear measurement equipment and systems, focusing on the setup/configuration of Mirion (Canberra) hardware and software, using established testing procedures and training to ensure proper function of system(s). Provide familiarization to the customer on system hardware/software and its basic modes of operation.

• Troubleshoot and isolate equipment malfunctions and take corrective actions, analyzing hardware or software issues. Work closely with Technical Support and Engineering to locate and correct system faults.

• Complete Field Reports and logs to ensure work performed is properly documented and all problems in the field are reported and addressed.

• Provide professional representation of the Company in all dealings with customer, creating a positive experience for the customer.

ADDITIONAL DUTIES:

• In-house Troubleshooting and Repair.

• Technical Support (by phone/email).

ESSENTIAL REQUIREMENTS:

• Technical acumen. Preferably electronics, Mechanical or Science/Physics background.

• Very good verbal communication skills.

• Excellent organizational skills, typing/keyboarding skills and written reporting skills.

• Well-disciplined, self-starter with an enthusiastic, entrepreneurial spirit being able to work alone or with a team.

• Must be logical and analytical in approaching solutions to complex problems.

• Understand and adhere to all safety policies on the job.

• Ability to lift at least 50+ pounds.

• 70% regional travel.

• Must have a valid driver’s license.

PREFERRED SKILLS:

• Knowledge and proficiency of any of the Mirion (Canberra) products such as High Purity Germanium (HPGe) Detectors, Sodium Iodide (NaI) detectors, and Alpha Beta Counting Systems.

• Experience using Mirion (Canberra) applications such as Genie™ 2000, Apex Gamma™, Apex In-Vivo™, Eclipse™, and Apex-Alpha/Beta™ software.

• Database management experience using SQL Server, Crystal Reports and/or Access.

• Nuclear Physics and Radiation Principles knowledge and experience.

• Understanding of Gamma Spectroscopy, Alpha/Beta Counting, and radiation detection principles a plus.

• Complex system troubleshooting to resolution at modular and/or component level.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• 1-3 years in a technical/customer service position. Must have excellent technical and customer relations experience to handle the diversity of systems and their applications.

• A.S. or B.S. degree in Electronics, Nuclear Engineering or equivalent preferred but not required. Some technical schooling along with 4+ years related technical experience may be substituted.

• Naval Nuclear Power Program experience is a plus.