IT Business Analyst

TTMS Software is one of the companies included in the Transition Technologies Group. We specialize in outsourcing IT professionals, including the leasing team - we offer the entire project teams with a dedicated Team Leader. Among our customers there are world leaders from sectors like: automatic control, energetic, transport, industry, healthcare, banking. Our teams are involved in projects where they create from the very beginning, implement and develop very often innovative solutions that support our customers' core business activities, as well as optimizing the number of business processes.

Our website: www.ttms.com

Position : IT Business Analyst

Location: ECO World,Kuala Lumpur

Role Summary:

We are seeking an experienced IT Business Analyst to support Adecco's IT team by coordinating business and technical workstreams throughout the software delivery lifecycle. The successful candidate will act as a bridge between business stakeholders and technical teams, gathering and analysing requirements, documenting functional specifications, improving business processes, and supporting solution delivery. The role will ensure requirements are clear, complete, traceable, and aligned with business objectives, while supporting testing and User Acceptance Testing (UAT) to ensure delivered solutions meet approved business requirements.

Responsibilities:

1. Stakeholder Engagement & Requirements Gathering

• Identify key stakeholders and establish roles and responsibilities using a RACI matrix.

• Conduct requirement workshops, stakeholder interviews, and site observations.

• Review existing business documents, systems, policies, and processes to understand business needs.

• Gather, validate, and obtain business-owner approval for requirements.

2. Requirements Analysis & Documentation

• Prepare and maintain Business Requirements Documents (BRD), Functional Specifications Documents (FSD), and Software Requirements Specifications (SRS).

• Document functional and non-functional requirements, business rules, data requirements, and data dictionaries.

• Ensure requirements are clear, complete, consistent, and traceable throughout the project lifecycle.

3. Business Process Analysis

• Analyse existing (As-Is) business processes and design future-state (To-Be) processes.

• Develop business process models using BPMN 2.0.

• Conduct gap analysis and recommend process improvements to enhance efficiency and business outcomes.

4. Solution Design & Technical Coordination

• Develop use cases, user stories, acceptance criteria, wireframes, and screen flows.

• Document interface, data, and system integration requirements.

• Conduct requirements walkthroughs with solution designers, developers, QA teams, and other technical stakeholders.

• Clarify business requirements and support the resolution of functional queries throughout development and delivery.

5. Agile Delivery & Backlog Management

• Collaborate with the Product Owner to refine and prioritise the product backlog.

• Participate in sprint planning, daily stand-ups, sprint reviews, and other project meetings.

• Ensure user stories meet the Definition of Ready before entering development.

• Support delivery teams in maintaining alignment between business requirements and project scope.

6. Requirements Management & Change Control

• Maintain the Requirements Traceability Matrix (RTM) to track requirements through design, development, testing, and acceptance.

• Manage requirements baselines, documentation versions, and change requests.

• Conduct impact assessments to evaluate proposed changes against project scope, timelines, dependencies, and deliverables.

• Help minimise rework by identifying gaps, inconsistencies, and ambiguities early.

7. User Acceptance Testing (UAT)

• Provide input into UAT strategies, test scenarios, and test scripts.

• Coordinate and facilitate UAT activities with business stakeholders.

• Support defect triage, issue prioritisation, and resolution tracking.

• Validate delivered solutions against approved requirements and facilitate business acceptance and sign-off.

8. Transition & Business Readiness

• Contribute to training materials, user guides, and operational documentation.

• Support business readiness and transition activities before solution deployment.

• Assist business users in understanding new processes, system functionality, and changes to existing workflows.

9. Project Reporting & Stakeholder Communication

• Participate in daily stand-ups, weekly status meetings, monthly service reviews, and project steering committee meetings as required.

• Provide updates on deliverables, requirements status, risks, issues, dependencies, and upcoming workshops.

• Escalate unresolved issues through the agreed project governance structure.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Business Administration, or a related discipline.

• 5+ years of IT Business Analyst experiene, Business Systems Analyst, or in a similar role supporting IT projects and software delivery.

• Strong experience in requirements elicitation, analysis, documentation, validation, and stakeholder management.

• Hands-on experience preparing BRD, FSD, SRS, user stories, use cases, and acceptance criteria.

• Knowledge of business process modelling, including BPMN 2.0, As-Is/To-Be mapping, and gap analysis.

• Experience with Agile and/or Waterfall project delivery methodologies.

• Familiarity with backlog refinement, sprint planning, and collaboration with Product Owners, developers, QA teams, and Project Managers.

• Experience supporting UAT, test scenario preparation, defect management, and business sign-off.

• Understanding of requirements traceability, version control, and change management.

• Excellent analytical, problem-solving, documentation, communication, and facilitation skills.

• Ability to manage multiple workstreams and engage effectively with both business and technical stakeholders.

Benefits

• Interesting and challenging work in a dynamically growing company.

• Stable employment and professional development.

• Competitive salary & benefits.

• Collaboration with experienced experts in an international environment.

• Opportunity to develop your career in new organizational structures.

• Work with the latest IT technologies.

• Great working atmosphere.

WE RESERVE THE RIGHT TO CONTACT ONLY SELECTED CANDIDATES.