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Technical Application Support Engineer (Czech&English)

Eykon Prague, Prague, Czechia

Software Development · 11-50 employees

Sep 19
support-engineer Junior (0-2 yrs) Full-time Czechia
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About the role

You will investigate customer incidents, analyze technical logs, and resolve connectivity issues for enterprise software. Additionally, you will maintain ticket records and communicate effectively with customers in both Czech and English.

What they look for

Windows Linux Networking TCP/IP Firewalls Troubleshooting SQL PostgreSQL Oracle SQL Server PowerShell Python Shell scripting Application support Monitoring tools ITIL

Requirements

Candidates should have basic knowledge of Windows or Linux and an understanding of networking fundamentals like TCP/IP and firewalls. Strong analytical skills and proficiency in both Czech and English are required for this role.

Benefits

Full product training Mentoring Career growth opportunities Competitive salary

Full description

EYKON is an independent utility infrastructure technology company, formerly the Landis+Gyr EMEA business. Built on more than 130 years of utility expertise, we bring together technology, data, services, and operational know-how to help utilities make infrastructure work better.

Today, our teams support customers across Europe and beyond, spanning more than 75 markets and over 100 million connected endpoints.

Join a business built on generations of expertise and help shape what comes next.

As Application Support Engineer, you will step into the world of enterprise software support and help utility companies solve real technical challenges as part of EYKON's Converge team. This is a great opportunity to develop your software support and troubleshooting skills, work with enterprise applications, and learn from experienced engineers.

What You'll Do

  • Investigate customer incidents and technical requests
  • Analyze logs, configurations, and connectivity issues
  • Resolve common problems and escalate complex cases
  • Communicate with customers in Czech and English
  • Maintain accurate ticket records and knowledge articles
  • Support testing, configuration, and maintenance activities

What We're Looking For

  • Basic knowledge of Windows and/or Linux
  • Understanding of networking fundamentals (TCP/IP, ports, firewalls)
  • Analytical and problem-solving mindset
  • Czech and English communication skills
  • Ability to work regularly from our Prague office

Nice to Have

  • SQL and databases (PostgreSQL, Oracle, SQL Server)
  • PowerShell, Python, or shell scripting
  • Experience with application support, monitoring tools, or ITIL processes

What We Offer

  • Full product training and mentoring
  • Experience with enterprise applications and infrastructure
  • Collaboration with support, implementation, and development teams
  • Career growth opportunities in an international environment
  • Competitive salary and benefits package
  • Hybrid model

Interested? Send us your CV. We'd love to hear about your technical experience, projects, or areas you'd like to develop.

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.

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