JobCubby JobCubby
Sign up
Encora

Mid Support Engineer

Encora Heredia, Costa Rica

IT Services and IT Consulting · 5,001-10,000 employees

3 h ago
Remote support-engineer Senior (5-10 yrs) Full-time Costa Rica
Create a free account to apply — email only, no card. You can also save this posting or score it against your profile with AI.

Applying here? Try the free cover letter tool — paste this posting and your résumé, no account needed.

About the role

Provide production support, continuous monitoring, and incident resolution for US regional applications to ensure SLA compliance. Manage database queries, server logs, and CI/CD deployment activities to maintain infrastructure stability.

What they look for

Production Support SQL Oracle DB Linux GitHub Jenkins Splunk Dynatrace ITIL CI/CD Incident Resolution Server Monitoring Data Management Analytics Troubleshooting

Requirements

Requires 3–8 years of experience in production support with advanced knowledge of Oracle DB and SQL. Candidates must have hands-on experience with Linux, monitoring tools like Splunk or Dynatrace, and familiarity with ITIL processes.

Full description

Job Title: Mid Support Engineer Key Skills: Production Support, SQL, Oracle DB, Linux, GitHub, Jenkins, Splunk, Dynatrace, ITIL, CI/CD Experience: 3–8 YOE Location: Costa Rica Mode: Remote

We at Coforge are hiring Mid Support Engineer (#15124-5-1) with the following skill set.

Key Responsibilities

• Provide production support, continuous monitoring, and incident resolution for US regional applications to minimize downtime and ensure SLA compliance.

• Write and troubleshoot SQL DDL and DML queries, including joins, aggregate functions, and CASE statements, within Oracle database environments.

• Monitor and analyze server logs using tools such as Splunk and Dynatrace, creating dashboards and alerts to enable proactive incident detection and resolution.

• Support CI/CD and deployment activities using GitHub and Jenkins while troubleshooting applications and maintaining the required infrastructure.

Required Skills & Qualifications

• 3–8 years of relevant experience in Production Support or related technical support environments.

• Advanced knowledge of Oracle DB and strong SQL skills, including DDL, DML, joins, aggregate functions, and CASE statements.

• Experience working with Linux-based infrastructure and cloud services.

• Strong monitoring and debugging skills for server and application logs.

• Hands-on experience with Splunk, Dynatrace, or similar monitoring tools.

• Experience creating and optimizing monitoring alerts and dashboards.

• Experience with GitHub for code debugging and Jenkins for deployments.

• Experience setting up tools and required infrastructure.

• Knowledge of ITIL processes, including Incidents, Problems, and RFCs.

Preferred Skills:

• Experience supporting business-critical applications in 24/7 production environments.

• Strong troubleshooting and incident-resolution capabilities.

• Familiarity with Data Management & Analytics environments.

• Experience supporting applications with strict SLA and availability requirements.

Posted On: 21-10-2026

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Similar roles