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Amazon

Robotic Support Engineer, RIVR

Amazon Xinbei District, Jiangsu, China

Software Development · 10,001+ employees

Oct 22
support-engineer Mid (2-5 yrs) Full-time China
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About the role

The role involves performing software flashing, firmware installation, and functional testing on robotic units. Additionally, the engineer is responsible for diagnosing technical issues, managing inventory, and maintaining tools at the Shanghai office.

What they look for

Software Flashing Firmware Installation Diagnostics Troubleshooting Root-cause Analysis Log Tools Serial Terminal Debugging Hardware Validation System Integration Real-time Systems Inventory Management Tools Management Mechanical Inspection Functional Testing

Requirements

Candidates must have at least 2 years of experience in hardware design and validation of systems. A bachelor's degree in mechanical engineering, electrical engineering, material science, physics, or a related field is required.

Full description

We are seeking a detail-oriented,and technically skilled engineer for our robot products. This role is primarily responsible for software flashing, functional self-testing, problem diagnosis, documentation, and rework of non-conforming units. Meanwhile, you’re also needed for our Shanghai office’s inventory and tools management.

What you’ll be doing Robot Setup & Flashing: Perform flashing, burning, and installation of OS, firmware, and software on end-of-line devices in strict adherence to Work Instructions (WI).

Diagnostics & Troubleshooting: Identify software failures, hardware alerts, and anomalies. Utilize log tools and serial terminal debug tools to perform root-cause analysis, log fault details, and submit problem reports.

Robot EoL Testing: Strictly execute EoL test procedures, inspect for mechanical/functional failures, upload data to the cloud, and compile test reports.

Rework & Collaboration: Execute rework on software-related defects (re-flashing, setting restorations, configuration tweaks) and collaborate with HW/SW engineering teams on complex diagnostics.

Basic Qualifications: - 2+ years of hardware design and validation of components, subsystems and systems experience - Bachelor's degree in mechanical engineering, electrical engineering, material science, physics or equivalent

Preferred Qualifications: - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience with hardware/software integration and real-time systems

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