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Advania UK

2nd Line Support Engineer - Out of Hours

Advania UK City of Cape Town, Western Cape, South Africa · ZAR 276K–ZAR 336K/yr

IT Services and IT Consulting · 1,001-5,000 employees

Jul 14
support-engineer Mid (2-5 yrs) Full-time South Africa
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About the role

Provide 2nd line technical support for a wide range of clients during night shift hours. Ensure timely resolution of technical issues while maintaining high service standards within a collaborative team environment.

What they look for

Server Infrastructure Microsoft Server OS Linux Hyper-V VMWare Azure Active Directory Intune Veeam Azure Backup Backup Exec DHCP DNS GPO Clustering DFS

Requirements

Candidates must have previous experience providing 2nd line support or higher. Proficiency in server infrastructure, Microsoft OS, Azure, and various backup technologies is required.

Benefits

Night shift allowance

Full description

Consider yourself a night owl?

We have an opportunity for you to showcase your technical support skills in this crucial out of hours role as a 2nd Line Support Engineer.

Working as part of a vibrant and collaborative team, this is a great opportunity to build your career as part of a global business. You will have the chance to work with a wide range of clients and build upon your existing technical abilities through practical work experience and qualifications.

The salary range for this role is between R23000 - R28000 plus a night shift allowance of 30%.

Shift Patterns

We work to rotational shift patterns from Monday - Sunday (UK times):

Shift Pattern: 11pm to 8am (UK) or 12am to 9am (UK)

Requirements

You'll have previously provided support at 2nd line level or above previously. Some of the systems and technologies we work with include:

  • Server Infrastructure
  • HP & Dell, Microsoft Server OS through to 2019, Linux, Hyper-V, VMWare, and AD-related aspects of Intune, server rebuilds
  • Azure
  • Azure AD, ASR, IAAS, PAAS, Subscriptions & Management Groups, Role Based Access Control (RBAC), NSG, Key Vault, Automation, Storage, App Service, Azure SQL
  • Backup technologies
  • VEAAM, Azure Backup, Backup Exec, MABS
  • Active Directory
  • DHCP, DNS, Replication, AD sync, GPO, Clustering, DFS
  • 3rd party Line of Business application troubleshooting E.G Sage

In addition to the above, you'll be comfortable supporting clients, working to agreed timeframes and providing solutions.

About Us: We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

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