Customer Support Engineer L1 - Systems & Products

EYKON is an independent utility infrastructure technology company, formerly the Landis+Gyr EMEA business. Built on more than 130 years of utility expertise, we bring together technology, data, services, and operational know-how to help utilities make infrastructure work better.

Today, our teams support customers across Europe and beyond, spanning more than 75 markets and over 100 million connected endpoints.

Join a business built on generations of expertise and help shape what comes next.

The Technical Support Engineer L1 provides technical support for Landis+Gyr software solutions, systems, and associated infrastructure. The role focuses on technical analysis, troubleshooting, and resolution of customer issues, working closely with internal engineering, project, and product teams. This position requires a technical and analytical mindset and offers exposure to complex systems used in production environments by customers worldwide.

Key Responsibilities

• Provide technical support for Landis+Gyr software products and system solutions

• Analyze, troubleshoot, and resolve incidents related to software, system configuration, and integrations

• Perform initial technical diagnostics and root-cause analysis, using logs, system data, and monitoring tools

• Reproduce reported issues and document findings clearly for escalation to R&D or higher support levels when required

• Maintain and update technical documentation, knowledge base articles, and troubleshooting procedures

• Collaborate with internal teams including R&D, Product Management, Project Management, and Sales Engineering

• Ensure timely communication and professional interaction with customers throughout the support lifecycle

• Follow defined support processes and contribute to continuous improvement initiatives

• Support system configuration activities, upgrades, patches, and deployments

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or equivalent experience

• Strong analytical and problem-solving skills

• Knowledge of: Windows and/or Linux operating systems, Basic networking concepts (TCP/IP, firewalls, ports), Reading and interpreting application and system logs

• Ability to communicate effectively in English, both written and spoken

• Customer-oriented mindset with professional communication skills

Preferred Qualifications

• Experience with relational databases (e.g. Oracle, PostgreSQL, SQL Server)

• Basic scripting skills (e.g. Python, PowerShell, Shell)

• Exposure to cloud-based environments or virtualized infrastructures

• Experience supporting enterprise or B2B software solutions

• Familiarity with structured support processes (e.g. ITIL)

What We Offer

• Employment in a stable, international organization

• Exposure to enterprise-scale software systems and infrastructure

• Cooperation with experienced engineering and product teams

• Professional development and training opportunities

• Competitive compensation and benefits package

This role involves technical system analysis and engineering-level troubleshooting and is not a call-center support position.

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.