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Highway

Technical Solutions Engineer

Highway Dallas, Texas, United States

Transportation, Logistics, Supply Chain and Storage · 51-200 employees

5 d ago
solutions-engineer Mid (2-5 yrs) Full-time United States
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About the role

This role is responsible for the implementation and integration of company products, including API setups and technical configurations. You will also assist the sales team by conducting product demonstrations and addressing technical inquiries from customers.

What they look for

Technical integrations API integration Postman ReadMe SQL Technical configuration Troubleshooting Pre-sales presentation Customer implementation Software implementation Database management Systems administration Communication Interpersonal skills Project management

Requirements

Candidates should possess strong technical aptitude, experience with API integrations, and the ability to read and interpret code. Exceptional communication skills and the ability to manage customer expectations while meeting strict implementation deadlines are required.

Full description

Technical Solutions Engineer

FLSA Status: Exempt

Location: Dallas, TX (This is an onsite position)

Reports To: Solutions Engineering Manager

About the Company:

Highway is the fastest growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight? We answer the question of Carrier Identity, protecting brokers’ networks, while preventing fraud and increasing transparency. Serving and protecting our customers is our top priority, and we are proud that our best marketing is our customer referrals and testimonials.

Role Description

Freight brokers put an incredible amount of trust in Highway and that trust will be extended to you. This role will be responsible for implementation and integration of Highway’s products, including participating in demonstrations, ensuring customer readiness and product activation.

Your role:

  • Working with Highway customers on implementation of Highway’s products
  • Integrating APIs, experience with Postman or ReadMe preferred
  • Tracking go-live dates and deadlines to meet business needs on implementation milestones
  • Own technical configuration and troubleshooting
  • Assist the Sales team by participating in customer demonstrations and answering technical questions via virtual meetings/email. Strong Pre-sales presentation skills and acumen preferred.

Key Work Objectives:

  • Customer Implementation
  • Technical Integrations

Qualifications

  • Exceptional communication and interpersonal skills with an ability to meet implementation deadlines, manage customers expectations and deliver on timelines
  • Highly organized with a technical aptitude for software integrations and implementations
  • Working closely with internal/external dev resources
  • Ability to read and interpret code is highly desired
  • SQL is highly preferred
  • Understands how to problem solve, work around customer requirements and find solutions
  • Works with a sense of urgency and commitment to meeting deadlines
  • Excellent with client engagement and understanding of customer needs and technical requirements .
  • Familiarity with technical systems administration and database management is highly preferred.
  • This position is in-office in Dallas, TX.

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