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N Consulting Ltd

Network Support Engineer

N Consulting Ltd Düsseldorf, North Rhine-Westphalia, Germany · €47K–€52K/yr

Information Technology & Services · 51-200 employees

5 d ago
support-engineer Mid (2-5 yrs) Contractor Germany
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About the role

The Network Support Engineer will perform physical infrastructure tasks including rack and stack, structured cabling, and fiber optic installation. They are also responsible for device swaps, asset management, and maintaining accurate documentation within the client's ITSM system.

What they look for

Network infrastructure Rack and stack Structured cabling Fiber optics Power management Device configuration ServiceNow Asset management Troubleshooting Cisco Juniper Aruba Fortinet Palo Alto Fluke certification Hardware installation

Requirements

Candidates must have at least 3 years of experience in network dispatch roles and possess strong technical skills in physical layer infrastructure. A valid driving license, local language proficiency, and relevant certifications like CompTIA Network+ or CCNA are required.

Full description

We are looking for Network technicians with 3+ years’ experience within Germany in Dispatch/On-Demand basis.

Core technical skills

Physical infrastructure (the bulk of the role)

  • Rack & stack: mounting switches, routers, firewalls, APs, PDUs; rail kits, cage nuts, torque, ESD discipline
  • Structured cabling: Cat5e/6/6A termination, patching, RJ45 crimping, keystone/patch panel work, cable management and dressing
  • Fibre: LC/SC/MPO handling, cleaning, polarity, transceiver install (SFP/SFP+/QSFP/QSFP28), DOM checks, bend-radius discipline
  • Power: A/B feed awareness, PDU port mapping, C13/C14/C19 leads, UPS basics
  • Device swaps: like-for-like replacement, DOA/RMA handling, serial capture, packaging and return logistics

Network fundamentals (enough to be useful, not to own config)

  • DHCP/DNS basics, default gateway, ARP, basic STP awareness
  • Console/CLI access: serial cable, PuTTY/SecureCRT, loading a config file, show commands, password recovery, IOS/firmware upload under supervision
  • Wireless: AP mounting, orientation, mounting heights, PoE injectors, basic RF awareness.

Vendor exposure

  • Cisco Catalyst/Nexus/ISR, Meraki, Aruba/HPE, Juniper, Fortinet, Palo Alto — at physical/L1 level
  • Familiarity with rack elevations, as-built drawings, port maps

Tooling

Fluke cable certifier or equivalent, toner/probe, light source & power meter (OTDR for fibre-heavy scopes), crimpers/punch-down, label printer (Brady/Dymo), laptop with console adapter, basic hand tools, ladder/PPE.

Process & delivery skills

  • ServiceNow (or client ITSM) — ticket updates, worklogs, closure notes, evidence photos
  • Asset/CMDB accuracy: serials, asset tags, location, port mapping

Non-technical requirements (these decide placement more often than the tech)

  • Preferable but not mandatory: Valid driving licence and own vehicle; willingness to travel between sites
  • Local language at business level plus English (for Germany, B2–C1 as you already spec)
  • Customer-facing manner, lone working, site induction compliance
  • Out-of-hours, standby/callout and weekend change window availability
  • Right to work, background/security screening; site-specific clearance where applicable
  • H&S: working at height, ladder safety, PPE, LOTO and permit-to-work for factory/OT environments

Certifications

Baseline: CompTIA Network+ or Cisco CCT Routing & Switching. Preferred: CCNA

Salary: 180 - 200 EUR Per day

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