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Madre Integrated Engineering

Cable-Management & Documentation Engineer

Madre Integrated Engineering Doha, Qatar

Human Resources Services · 501-1,000 employees

Aug 12
technical-writer Mid (2-5 yrs) Full-time Qatar
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About the role

The engineer will provide advanced system diagnostics, perform root-cause analysis, and manage OEM support cases. They are also responsible for maintaining design documentation, SOPs, and ensuring the accuracy of the CMDB and connectivity records.

What they look for

Cable management Documentation Diagnostics Root-cause analysis Firmware maintenance Software maintenance Preventive maintenance Predictive monitoring SOP development ITIL CommScope imVision AutoCAD Structured cabling CMDB management Technical assessment

Requirements

Candidates must have at least 4 years of hands-on experience with the specific system and hold ITIL Foundation certification. Proficiency in CommScope imVision, AutoCAD, and structured cabling is required.

Full description

· Provide advanced diagnostics at system, application and infrastructure level for the system.

· Carry out root-cause analysis for major and recurring incidents and own the permanent fix.

· Open and manage OEM back-to-back support cases under the same ticket and SLA clock.

· Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.

· Own the preventive-maintenance procedures and predictive monitoring for the system.

· Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence.

· Provide technical assessment to the Change Advisory Board for changes to the system.

· Operate imVision; maintain connectivity records and as-built drawings; keep documentation and the CMDB current for moves, adds and changes.

Requirements

· CommScope imVision training; AutoCAD / documentation skills; structured-cabling knowledge.

· ITIL Foundation.

Experience. 4 or more years hands-on with the specific system in a comparable environment.

Competencies

· Deep product knowledge.

· Diagnostic and root-cause skill.

· OEM liaison.

· Documentation and mentoring.

Key performance indicators

· Advanced-incident resolution within SLA.

· RCA delivered within timeline.

· Repeat-incident reduction.

· Certification currency.

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