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Hikrobot Europe

AGV Technical Support Engineer (Mandarin and English Speaking)

Hikrobot Europe United Kingdom

Automation Machinery Manufacturing · 1,001-5,000 employees

2 h ago
Remote support-engineer Junior (0-2 yrs) Full-time Contractor United Kingdom
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About the role

Assist with AGV/AMR installation, configuration, commissioning, system integration, and remote or on-site troubleshooting. Support customer training and documentation, monitor robot fleet performance, and coordinate with service teams, logistics partners, and R&D, including frequent travel for customer projects.

What they look for

AGV/AMR Deployment System Commissioning Robotics Automation System Integration Technical Support Troubleshooting Navigation Systems Fleet Monitoring Customer Training Technical Documentation Networking WMS/MES/ERP Integration English Communication Mandarin Communication

Requirements

A bachelor's degree in robotics, mechatronics, electrical engineering, computer science, automation, or a related field is required, along with a basic understanding of robotics, automation, or logistics systems. Candidates must be fluent in spoken and written English and Mandarin; familiarity with navigation, sensors, or networking and a valid UK driving licence are preferred.

Full description

Your mission

Key Responsibilities

1. Project Deployment & Commissioning

  • Assist with on-site installation, configuration and testing of AGV/AMR systems under the guidance of experienced engineers.
  • Support the configuration of navigation maps, charging stations and basic system interfaces.
  • Assist with system integration tasks involving customer WMS, MES and ERP systems.

2. Technical Support & Troubleshooting

  • Provide remote and on-site technical support to help diagnose hardware, software and network issues.
  • Assist in analysing navigation errors, task scheduling issues and system alerts.
  • Collaborate with senior engineers and R&D teams to document technical issues and support product improvements.

3. Customer Training & Enablement

  • Support the delivery of training sessions for customers and partners on system operation and basic maintenance.
  • Assist in preparing and updating user manuals, troubleshooting guides and technical documentation.

4. Operations Monitoring & Optimisation

  • Assist in monitoring robot fleet performance, including system uptime, battery status and alert frequency.
  • Support senior engineers in analysing operational data and identifying opportunities for improvement.

5. Cross-Functional Collaboration

  • Work closely with regional service teams and global R&D to address customer needs.
  • Collect and organise customer feedback for internal review and continuous improvement.
  • Assist in coordinating with logistics teams and local service partners as required.

6. Travel Requirement

  • Willingness to travel approximately 50–60% of the time to support project deployments, commissioning and on-site customer activities.

Your profile

Required Qualifications

  • Bachelor's degree in Robotics, Mechatronics, Electrical Engineering, Computer Science, Automation or a related field.
  • Basic understanding of robotics, automation or logistics systems. Relevant academic projects or internship experience would be an advantage.
  • Strong communication skills, willingness to learn and the ability to work effectively in a team environment.
  • Fluent in both English and Mandarin, written and spoken.

Preferred Qualifications

  • Familiarity with navigation systems, sensors or basic networking concepts.
  • A valid UK driving licence.

Why us?

At HIKROBOT, you'll have the opportunity to gain hands-on experience in AGV/AMR deployment, system integration and technical support while working on real-world customer projects. You'll collaborate with experienced engineers, regional service teams and global R&D in an international environment, gaining valuable exposure to industrial automation and robotics applications. About us

About Hikrobot

Hikrobot is a global leader in machine vision and autonomous mobile robot (AMR) solutions, committed to enabling intelligent automation across manufacturing, logistics, and intralogistics industries worldwide. As a core subsidiary of Hikvision, Hikrobot leverages strong R&D capabilities, large-scale engineering experience, and a global service network to deliver reliable, high-performance industrial automation solutions.

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