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Raqami Islamic Digital Bank

Product Manager Onboarding

Raqami Islamic Digital Bank Karachi Division, Sindh, Pakistan

Banking · 51-200 employees

15 h ago
product-manager Senior (5-10 yrs) Full-time Pakistan
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About the role

The Product Manager will own and optimize the end-to-end customer onboarding journey across digital and assisted channels. They will collaborate with cross-functional teams to ensure regulatory compliance while driving customer acquisition and activation.

What they look for

Product Management Digital Onboarding Funnel Optimization KYC KYB AML Regulatory Compliance Agile Scrum Data Analytics KPI Management Customer Journey Design Digital Banking Financial Services Product Lifecycle Management

Requirements

Candidates must have 7–10 years of experience in product management within digital banking or financial services. A bachelor's or master's degree in a relevant field such as business, computer science, or finance is required.

Full description

Title: Product Manager Onboarding

Department: Business

Job Overview

We are seeking a highly motivated and customer-centric Product Manager – Onboarding to own, design, and continuously optimize the Bank’s end-to-end customer onboarding journey across digital and assisted channels. This role will be responsible for delivering seamless, compliant, and customer-focused onboarding experiences while driving customer acquisition, activation, and early-stage engagement in alignment with the Bank’s growth strategy and Shariah-compliant objectives. 

Key Responsibilities

  • Own and manage the end-to-end customer onboarding journey across digital and assisted channels. 
  • Define and execute the onboarding product vision, roadmap, and priorities aligned with business growth objectives. 
  • Optimize KYC, KYB, AML, and customer verification workflows to reduce onboarding friction while maintaining full regulatory compliance. 
  • Collaborate closely with Technology, UX, Operations, Risk, Compliance, Shariah, and Marketing teams to deliver scalable onboarding solutions. 
  • Analyze onboarding funnel performance, conversion rates, and customer drop-off points to identify opportunities for improvement. 
  • Design customer-first onboarding experiences that enhance satisfaction and activation rates. 
  • Lead the launch and enhancement of onboarding features, capabilities, and customer journeys. 
  • Ensure onboarding journeys remain fully compliant with regulatory, risk, and Shariah governance requirements.

Experience Required

  • 7–10 years of experience in Product Management, preferably within digital banking, fintech, or financial services. 
  • Hands-on experience managing customer onboarding, KYC/KYB processes, customer acquisition journeys, or digital onboarding platforms.
  • Proven experience delivering customer-facing digital products and driving measurable business outcomes. 

Educational Background Required

  • Bachelor’s or Master’s degree in Business, Computer Science, Engineering, Finance, or a related field. 

Skills & Competencies

  • Product Lifecycle Management 
  • Digital Onboarding and Funnel Optimization 
  • KYC, KYB, AML, and Regulatory Processes 
  • Agile/Scrum Product Development Methodologies
  • Data Analytics and KPI Management 
  • Customer Journey Design and Optimization 
  • Digital Banking and Financial Services Knowledge

Raqami is committed to building a diverse, equitable, and inclusive workplace. We welcome applications from qualified candidates of all backgrounds and are dedicated to providing equal employment opportunities for all.

Last date to apply: September 25, 2026

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