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Computacenter

SG - IT Support Engineer LN

Computacenter Singapore, Singapore

Information Technology & Services · 10,001+ employees

4 h ago
support-engineer Senior (5-10 yrs) Full-time Singapore
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About the role

The IT Support Engineer will diagnose and resolve hardware, software, and network issues while maintaining computer inventory and infrastructure. They are also responsible for providing technical support to users, including senior leadership, and documenting all service requests.

What they look for

IT Support Hardware Troubleshooting Software Troubleshooting Network Support Windows Server Active Directory Microsoft 365 MS Teams TCP/IP DNS DHCP Video Conference Systems VIP Support Customer Service Virtual Desktop Infrastructure Bitlocker

Requirements

Candidates must have over 7 years of experience in an IT support role with strong knowledge of Windows environments, networking, and audio-visual equipment. Excellent communication skills and the ability to work in a fast-paced, customer-focused environment are essential.

Full description

Job Description

  • Organize training session for users on the usage of new software/ applications and hardware
  • Carryout diagnosis and repair of PC, software, and network-related problems
  • Bring up-to-date and preserve computer inventory and surplus equipment
  • Sustain and fix issues on PC, LAN/WAN, Cloud-PBX, iPhone/iPad and Video Conference systems and other computing equipment
  • Make sure desktop computers interconnect seamlessly with various systems
  • Evaluate functional needs to decide system purchase specifications
  • Support for technical upgrading and maintaining of entire desktop systems
  • Assist in testing and deployment of new applications and systems
  • Maintain an excellent level of customer service, ensuring that all users are treated efficiently and in appropriate manner
  • Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization
  • Resolve issues by carrying out problem analysis to implement temporary or permanent solutions
  • Accurately record, update, and document requests using the IT service desk system and any other duties as assigned by the company.

Requirements Skills, Abilities, and Knowledge

  • Previous experience working in an IT support role for more than 7 years
  • Previous work related experience in a customer service related role could be a plus
  • Previous experience in supporting C level users or senior leaderships with positive feedbacks (VIP Support)
  • Excellent IT skills and knowledge of troubleshooting computer related issues both hardware and software, as well as desktop, laptop and mobile devices
  • Knowledge of Virtual desktop infrastructure, Bitlocker, as well as other software can be an added advantage
  • Knowledge of Windows server, Active Directory, Microsoft 365, MS Teams as well as TCP/IP, DNS and DHCP is desired
  • Strong knowledge on audio and video equipments, including Video Conference Systems
  • Good communication skills, both oral and written
  • Ability to meet new people and commence conversations
  • Ability to multitask effectively and work in a fast-paced environment
  • Ability to work independently

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