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Pretium Enterprise Services, India

QA Analyst Selene Finance

Pretium Enterprise Services, India Bengaluru, Karnataka, India

Financial Services · 501-1,000 employees

Aug 18
qa Mid (2-5 yrs) Full-time India
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About the role

The QA Analyst will conduct timely quality assurance audit reviews to identify risks and ensure operational compliance. They will also provide feedback to management regarding training needs and process improvements to maintain accuracy and deadlines.

What they look for

Quality assurance Audit reviews Risk management Mortgage servicing Loss mitigation Foreclosure Bankruptcy Underwriting Sagent MSP LoanSphere Analytical thinking Problem solving Communication Attention to detail Regulatory compliance

Requirements

Candidates should have 2-4 years of experience in operations or risk management, preferably within mortgage servicing. A bachelor's degree is preferred, along with strong analytical skills and the ability to work effectively in a fast-paced team environment.

Full description

ROLE AND RESPONSIBILITIES 

  • Completes assigned quality assurance audit reviews timely per assignment and in line with SLA. 
  • Works to identify key risks in the assigned area and escalates concerns to their supervisor. 
  • Provide feedback to supervisor on success and failures identified during the Quality Assurance process. 
  • Reports any training needs or opportunities to management. 
  • Provide procedures and address issues that may hinder accuracy, timeliness and/or deadlines. 
  • Ensure regulatory and operational compliance for loans reviewed.

 • Responsive to internal and external customer needs in a timely, accurate and professional manner. 

QUALIFICATIONS AND TECHNICAL SKILLSETS: 

  • 2-4 years’ experience in operations, operational risk, or risk management; US or any region mortgage servicing experience preferred. 
  • Any experience in Loss mitigation, foreclosure, bankruptcy and underwriting is beneficial • Any experience in working with Sagent\MSP\LoanSphere (BKFS) is good to have 
  • Bachelor’s Degree preferred in a related discipline such as Business, Public Policy, Communications, or Public Relations. 
  • Excellent communication skills across multiple stakeholder levels, both internally and customer-facing. 

 • High level of attention to detail

 • Outstanding analytical capabilities to deconstruct a complex situation into root causes.

 • Ability to judge and assess situations in a very objective manner.

 • Ability to maintain a calm demeanour in critical, escalated, fast-paced situations.

 • Demonstrated analytical-thinking and problem-solving experience.

 • Able to prioritize one’s own daily activities.

 • Capable of working in a team environment 

  • Can use good judgement 

NOTES: 

 Prefer candidates already residing in Bangalore

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