Product Manager, Merchant Insights AI Transformation-Payments-Vice President

Bring your expertise in product strategy, development, and delivery to one of the world’s most innovative financial organizations. Join us as we shape the future of merchant payments, turning frontier AI and data-driven insights into meaningful outcomes for clients across the globe.

As a Senior Product Manager on the Merchant Insights AI Transformation team, you will own critical components of the vision and roadmap, helping drive a product portfolio that integrates shareable agentic and AI-enabled components at enterprise scale.

Job responsibilities

• You will operate as a hands-on leader and partner closely with stakeholders across business, data science, and engineering to unlock value by leveraging AI to transform Merchant Services as well as- Ruthlessly prioritize and deliver capabilities with measurable impact; Manage alignment of core analytics across the product portfolio; Work with stakeholders to create clear roadmaps and manage expectations; Work with leadership and partners to understand and track value to drive efficiency and ROI
• With Data Science and Product leads, help define prioritization across a diverse portfolio of products and stakeholders.
• Drive cross-team delivery commitments, dependency tracking, and risk/issue resolution to meet deadlines and quality targets.
• Manage a portfolio of initiatives across multiple products, balancing competing interests, and business-line needs.
• Manage and mentor a team of product Associates for career growth and delivery.
• Analyze, track, and evaluate product metrics—balancing time, cost, and quality targets across the full product development life cycle
• Collaborate with engineering to define requirements, epics, and user stories that bring products to life.
• Build strong stakeholder relationships that foster alignment and clarity around analytics strategies and product roadmaps.
• Partner across the organization to uncover opportunities where data and AI can elevate the payments experience for our clients.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Experience with Jira, Figma, Copilot or similar tools; mastery of Powerpoint (for now) and Excel.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Strong understanding of analytics methodologies and technologies
• Experience with Risk & Controls processes
• Passion for data-driven innovation and problem-solving
• Exceptional communication and collaboration skills to drive team success and stakeholder engagement
• Able to balance ownership mindset with collaborative approach to ideation and delivery

Preferred qualifications, capabilities, and skills

• Experience with AI-enabled products and AI evaluation/validation methods
• Prior experience working within a highly matrixed, complex organization
• Experience with analytics and business intelligence tools such as Tableau, Power BI, or similar
• Experience in the financial services/payments industry, with an understanding of its unique challenges and opportunities

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.