Commercial Product Manager – Pricing & Performance

Join Nationwide as a Commercial Product Manager and play a key role in shaping the future of our credit card business. As banking continues to evolve, we’re investing in growth and looking for a commercially minded, analytically driven professional to help optimise pricing strategies, influence business performance and deliver great outcomes for our members. This is an exciting opportunity to make a visible impact within a high-profile team, with exposure to senior stakeholders and genuine opportunities for career development.

You’ll bring experience from a commercial, credit card or wider unsecured lending environment, alongside strong analytical skills and a passion for turning data into actionable insight. Working collaboratively across the business, you’ll develop and communicate data-led pricing recommendations, balancing commercial performance with customer outcomes while building strong relationships with stakeholders at all levels.

In this role, you’ll be responsible for setting and monitoring pricing strategies and trading objectives for existing credit card customers, analysing market trends and competitor activity, and identifying opportunities to improve performance. With direct influence over commercial results and the ability to see the impact of your decisions first-hand, you’ll play an important role in driving the continued success and growth of Nationwide’s lending business.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

What you’ll be doing

You'll play a key role in driving portfolio performance by developing and optimising commercial strategies for existing customers, working closely with Finance and Risk teams to balance portfolio growth, pricing, investment decisions and customer outcomes. Using strong analytical and commercial expertise, you'll identify opportunities for growth, develop compelling propositions and leverage data-driven insights to influence decision-making across the business.

Working with a variety of internal and external data sources, you'll enhance pricing, forecasting and response models, monitor market performance and provide clear recommendations to senior stakeholders. You'll also support the delivery of financial objectives through robust forecasting, performance analysis and the creation of high-quality business cases that help shape strategic decisions and align with the needs of our target market.

Alongside delivering strong commercial results, you'll ensure customer wellbeing remains central to every decision, with a focus on fair value and positive customer outcomes. This is an opportunity to take ownership of impactful work, influence business strategy and collaborate with colleagues across the organisation while supporting the continued success and growth of the portfolio.

About you

As a minimum you’ll need to have:

• Experience within a commercial, credit card or wider unsecured lending environment, with a strong understanding of product performance, pricing strategies and key P&L drivers

• Proven ability to analyse and interpret complex data, generating actionable insights that support commercial decision-making and business growth

• Experience developing data-led recommendations, pricing proposals or trading strategies that balance commercial objectives with customer outcomes

• Strong stakeholder management and influencing skills, with the ability to build relationships across functions and confidently present recommendations to senior leaders

• Strategic thinking skills, with the ability to identify opportunities and challenges through market analysis, customer insight and performance trends

• Demonstrable experience using analytical tools such as SAS, SQL and/or Python to interrogate data, build models and support decision-making

• Self-motivated and collaborative, with strong organisational skills, the ability to manage competing priorities and a track record of delivering high-quality outcomes in a fast-paced environment

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

The hiring manager for this role is Nick Norton, and the main recruitment contact is Lorraine Ifil.

Please note that should you be successful in securing this role, the job title on our internal systems will be Product Manager.