Cybersecurity Analyst - Cloudflare
Vigilbase · San José, Costa Rica · $36K–$72K/yr
Computer and Network Security · 2-10 employees
About the role
Monitor, triage, and investigate security alerts while supporting customer security operations and incident workflows. Coordinate with international teams to maintain 24/7 coverage and improve operational playbooks.
What they look for
Requirements
Requires experience in SOC, incident response, or IT security with the ability to work North America business hours. Candidates should have a strong understanding of security signals and be comfortable working in a distributed remote environment.
Full description
About Vigilbase
Vigilbase helps organizations improve security outcomes through practical cybersecurity operations, advisory work, Cloudflare solutions, and Flarehawk, our AI-native security operations platform.
The role
We are hiring a remote Cybersecurity Analyst covering North America hours. This role supplements our Africa and Dubai teams so Vigilbase can provide stronger follow-the-sun coverage, faster customer response, and better 24/7 operational support.
What you will do
- Monitor, triage, and investigate security alerts during North America hours.
- Support customer security operations, escalations, and incident workflows.
- Use Flarehawk and related tools to document investigations, reduce noise, and improve handoffs.
- Coordinate with Africa, Dubai, and Asia coverage teams to maintain continuity.
- Write clear internal and customer-facing notes, summaries, and recommendations.
- Improve playbooks, escalation paths, and shift handoff quality.
What we are looking for
- Experience in SOC, cybersecurity operations, incident response, IT security, or technical support.
- Availability to work North America business hours or agreed shift coverage.
- Strong written communication and disciplined handoff habits.
- Understanding of alerts, logs, endpoint/network/cloud security signals, and investigation workflows.
- Comfort working remotely with a distributed international team.
Nice to have
- Experience with SIEM, EDR, Cloudflare, cloud platforms, ticketing systems, or case management workflows.
- Experience in an MSP, MSSP, SOC, or customer support environment.
- Relevant security certifications or equivalent practical experience.
Why join Vigilbase
- Help build a practical 24/7 security operations model across regions.
- Work with Flarehawk as a core part of the analyst workflow.
- Join a focused team where your operational discipline directly improves customer outcomes.
