JobCubby JobCubby
Sign up
T

Founding Support Engineer

talentpluto New York, New York, United States · $180K/yr

Technology, Information and Internet · 2-10 employees

19 h ago
Remote support-engineer Senior (5-10 yrs) Full-time United States
Create a free account to apply — email only, no card. You can also save this posting or score it against your profile with AI.

Applying here? Try the free cover letter tool — paste this posting and your résumé, no account needed.

About the role

The Founding Support Engineer will establish the support function from scratch, serving as the primary technical bridge between enterprise customers and the engineering team. Responsibilities include debugging complex technical issues, defining triage workflows, and building support tooling to ensure customer success.

What they look for

Python TypeScript PostgreSQL Kubernetes AWS SSO SCIM OAuth Technical Support Infrastructure Debugging Customer Success API Integration Cloud Infrastructure System Architecture Documentation Triage

Requirements

Candidates should have 4-6 years of experience in engineering or technical support roles with strong proficiency in enterprise infrastructure and AI systems. A solid foundation in computer science or statistics is required, along with excellent communication skills and a customer-first mindset.

Full description

Location: New York, NY

Work Model: Hybrid / flexible

Industry: AI security & infrastructure (Model Context Protocol)

Compensation: ~$180K base, plus performance bonus

About the CompanyOur partner is an early-stage, fast-scaling startup building security infrastructure for the Model Context Protocol, protecting enterprises from data leaks as they adopt AI agents. Founded less than a year ago, they already have a multi-million-dollar pipeline, a deeply technical product, and backing from top-tier investors. The bar is high, the pace is fast, and the problems are genuinely hard.

The OpportunityAs the Founding Support Engineer, you will build the support function from scratch for enterprise customers deploying AI infrastructure. You will sit at the intersection of engineering and customers, debugging hard technical problems, defining how support runs, and making enterprise customers successful post-sale.

This is a technical, customer-facing seat for someone who is both an excellent engineer and genuinely comfortable in front of people. You will join an established, professional team rather than a first-engineer situation, with rapid advancement and leadership possible within 6-12 months.

Responsibilities• Own technical support for enterprise customers deploying the product, async and over Slack/Teams

  • Debug issues across Python/TypeScript, PostgreSQL, HTTP requests, and Kubernetes pod logs
  • Troubleshoot enterprise identity (SSO, SCIM, OAuth) and cloud infrastructure, primarily AWS (EKS/ECS, CloudWatch, VPCs)
  • Define SLAs, triage workflows, and escalation paths from zero to one
  • Serve as the technical bridge between customers and the engineering team
  • Build support tooling and documentation that reduce ticket volume over time

Requirements• 4-6 years as an engineer, support engineer, solutions engineer, or developer success advocate; exceptional candidates with less experience considered

  • Strong technical depth in enterprise infrastructure and AI systems, with experience supporting large enterprises
  • Strong computer science or statistics foundation
  • Startup or consulting background with real time in front of customers
  • AI-native: uses MCPs and AI tools daily, with excellent written communication and a customer-first mindset
  • Consistent tenure without a pattern of short stints
  • Bonus: hands-on MCP or agent tool-calling in production, or security-critical / compliance-driven enterprise deployments

Similar roles