Technical Product Manager

Ready to build platforms that enable product teams to put AI to work for millions of guests? We're looking for a Technical Product Manager to partner with engineering on the roadmap and requirements for IHG’s AI platform. This is an individual contributor role for someone who thinks in systems, is energized by ambiguity, and can turn messy technical problems into a clear, prioritized plan other teams can build on.

Your Day to Day

• Ground the platform roadmap in evidence: dig into usage data and partner with product teams across IHG to surface AI needs. Then turn findings into prioritized use case recommendations that balance competing team needs into a single plan.

• Partner with the AI Platform Engineering team to sanity-check incoming requests, partner to define what gets built and why, and track initiatives from kickoff through launch and post-launch outcomes.

• Partner with the platform engineers and enterprise architecture on technical trade-offs (e.g. data access, security, and how AI tools should work together) weighing build vs. buy, speed, cost, and scale decisions.

• Tailor the message for the room: technical trade-offs and platform performance for engineering, adoption and cost impact for executives. Represent the platform's technical direction in forums across the org on engineering's behalf as needed.

• Lend supplemental AI product management support to other domain teams when they need it and your bandwidth allows without taking on ownership of their roadmap or delaying the platform work you lead.

What We Need From You

• 3-6 years of experience as a Product Manager in a software or tech-first company. You've worked on AI platforms, machine learning, or data-driven products. If you've actually shipped one that drove measurable value, even better.

• Working knowledge of what's running under the hood - cloud platforms like Google Cloud Platform, APIs, eval frameworks, data pipelines, agent monitoring tools - enough to have an informed, credible conversation with engineering about the platform itself.

• The ability to explain how AI works, what its results mean, and where its limits are, in plain terms that business partners, vendors, leaders, and teammates can act on.

• A bias toward fast validation, such as testing a quick prototype or prompt rather than guessing, paired with the judgment to know when something isn't working and the confidence to change course quickly.

• Command of AI assistants like Copilot, Claude, Rovo or Gemini Enterprise, along with everyday tools like JIRA, Confluence, and Office 365, to get your work done efficiently day to day.

Preferred

• Real knowledge of the hotel guest journey — booking through stay, loyalty, and beyond — with real ideas for where AI can improve the employee experiences.

• An entrepreneurial mindset: quick to spot AI-tied opportunities, with a track record of turning them into business value cases that hold up to scrutiny.

• The ability to lead and align people across teams even when they don’t report to you.

• A working understanding of responsible AI, including bias, privacy, transparency, and governance, along with the judgment to apply those principles when they matter most.

Travel - 10%

Location - Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.

#LI-ZY

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.