Project Manager / Senior Solution Consultant

Overview

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.Our 1,200+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com

The Project Manager / Senior Consultant is responsible for leading the successful implementation of JAGGAER solutions for customers. This is a hybrid role combining end-to-end project management with senior functional consulting, solution leadership and customer advisory responsibilities.

The role acts as the primary delivery contact for the customer, ensuring that the solution is delivered in accordance with the agreed Scope of Work, project plan, quality standards and expected business outcomes. The successful candidate will work closely with customer stakeholders, JAGGAER consultants, technical teams, Product, Support, Sales and Account Management.

Principal Responsibilities

Project Management and Governance• Lead JAGGAER implementation projects from initiation and planning through configuration, testing, deployment, go-live and hyper care. • Develop and maintain the project plan, milestones, resource requirements, dependencies and delivery schedule. • Establish project governance, meeting cadence, reporting standards and decision-making processes. • Manage project scope in accordance with the signed Scope of Work and identify requirements that may require a formal change request. • Maintain project risks, actions, issues, decisions and dependencies through appropriate project trackers. • Monitor project progress, budget, resource utilisation and milestone achievement. • Prepare and present project status reports to customer stakeholders and JAGGAER leadership. • Coordinate activities across customer teams, JAGGAER consultants, technical resources, partners and third-party vendors. • Escalate critical risks and issues promptly and lead the development of recovery or remediation plans. • Conduct project health checks, quality reviews, go-live readiness assessments and project closure activities.

Senior Consulting and Solution Leadership• Lead customer discovery, solution design and requirements-gathering workshops. • Understand the customer’s procurement, supplier management, sourcing, contracting and invoicing processes. • Translate business requirements into practical JAGGAER solution designs. • Advise customers on JAGGAER leading practices, standard functionality and opportunities for process improvement. • Conduct fit-gap assessments and distinguish between standard configuration, process change, integration, customisation and out-of-scope requirements. • Develop solution prototypes and demonstrations to validate requirements and design decisions. • Review and approve functional design documents, configuration workbooks and other implementation deliverables. • Provide guidance across relevant JAGGAER solutions, which may include: o Supplier Management and Supplier Onboarding o Sourcing and Sourcing+ o Contracts and Contracts+ o eProcurement and Catalogue Management o Invoicing and Accounts Payable automation o Spend Analytics and Reporting o Integration, Single Sign-On and user-management requirements • Ensure that configuration decisions are scalable, supportable and aligned with the agreed solution architecture. • Provide senior-level support for complex functional issues, design decisions and customer escalations.

Testing, Deployment and Go-Live• Define the overall testing approach, including system integration testing, user acceptance testing and regression testing. • Ensure test scenarios, acceptance criteria, defect-management processes and entry and exit criteria are clearly documented. • Coordinate defect triage and resolution with consultants, technical teams, Product and Support. • Develop cutover, deployment, communication and go-live support plans. • Facilitate go-live readiness reviews covering solution, data, integrations, users, training, support and outstanding risks. • Manage go-live and hyper care activities, ensuring issues are prioritised, investigated and resolved efficiently. • Support the transition of the customer from implementation into Support, Customer Success or Managed Services.

Customer and Stakeholder Management• Build trusted relationships with customer project sponsors, project managers, business owners, technical teams and executive stakeholders. • Act as a senior advisor to customers throughout the implementation. • Communicate project status, risks, decisions and required customer actions clearly and transparently. • Facilitate difficult conversations regarding scope, timelines, resource constraints and solution limitations. • Manage customer expectations while maintaining a strong focus on successful business outcomes. • Promote user adoption by supporting stakeholder engagement, training, communication and operational-readiness activities. • Identify opportunities for additional services, optimisation, Managed Services or future phases and coordinate these with Sales and Account Management.

Team Leadership and Quality Assurance• Provide day-to-day direction to functional consultants, technical consultants and other project resources. • Allocate work based on project priorities, resource skills and delivery timelines. • Review the quality and completeness of project deliverables before they are shared with the customer. • Coach and mentor junior consultants and project managers. • Support the development and reuse of implementation templates, leading practices and delivery methodologies. • Promote collaboration, accountability and knowledge sharing across regional and global teams. • Contribute to resource planning and identify skills or capacity gaps that could affect delivery.

Commercial and Scope Management• Ensure delivery remains aligned with contractual commitments, assumptions, exclusions and customer responsibilities. • Monitor project effort against the approved budget and resource plan. • Identify scope variations and prepare clear impact assessments covering effort, cost, resources and timelines. • Support the development of change requests, Statements of Work and project estimates. • Assist Sales and Presales with delivery planning, implementation estimates and solution feasibility assessments. • Contribute to project profitability, customer satisfaction and revenue-recognition objectives.

Required Experience• Significant experience delivering enterprise SaaS, procurement, source-to-pay or digital-transformation projects. • Demonstrated experience working as a Project Manager, Principal Consultant, Solution Lead or similar senior delivery role. • Experience implementing JAGGAER, Coupa, Ivalua, SAP Ariba, GEP or another enterprise procurement platform is strongly preferred. • Proven experience managing complex projects involving multiple workstreams, integrations and stakeholder groups. • Strong functional understanding of procurement processes such as sourcing, supplier management, contract management, purchasing and invoicing. • Experience leading requirements workshops, solution-design sessions, fit-gap assessments and process reviews. • Experience managing testing, cutover, go-live and hyper care activities. • Demonstrated ability to manage scope, risks, budgets, resources and customer expectations. • Experience working with geographically distributed and cross-functional teams. • Strong record of managing senior customer stakeholders and resolving project escalations.

Position Requirements

• Bachelor’s degree in business, Information Technology, Procurement, Project Management or a related discipline. • Project management certification such as PMP, PRINCE2, AgilePM or an equivalent qualification is desirable. • Procurement, supply-chain or change-management qualifications are advantageous. • Relevant JAGGAER product certifications or equivalent procurement-platform certifications are highly regarded.

Key Skills and Competencies• Project and programme management • Enterprise SaaS implementation • Procurement process knowledge • Solution design and functional consulting • Stakeholder and executive management • Scope and commercial management • Risk, issue and dependency management • Workshop facilitation and requirements analysis • Testing, cutover and go-live management • Problem-solving and root-cause analysis • Team leadership and mentoring • Clear written and verbal communication

Personal Attributes• Customer-focused and outcome-oriented. • Able to balance customer requirements with standard SaaS capabilities and contractual scope. • Confident in challenging assumptions and providing transparent advice. • Highly organised, commercially aware and comfortable managing competing priorities. • Collaborative and capable of working effectively across cultures, functions and time zones. • Calm and decisive when managing project risks, escalations and time-sensitive issues. • Committed to quality, accountability and continuous improvement.

Measures of SuccessSuccess in this role will be measured through:• Delivery of projects within agreed scope, schedule and budget. • Achievement of project milestones and customer acceptance criteria. • Customer satisfaction and stakeholder confidence. • Quality and sustainability of the implemented solution. • Effective management of project risks, issues and change requests. • Successful go-live, adoption and transition to business-as-usual support. • Contribution to project profitability, team capability and future customer opportunities.

What We Offer:At JAGGAER you’ll find great benefits, empowering culture, flexible work environment, much more!Apply now and be part of our success!

Our Values:Transparency – Openness Builds TrustCandor strengthens relationships, speeds decision-making, and ensures problems are solved together—with customers, teammates, and partners.Entrepreneurial Spirit – Own It, Drive It, Make ItA scrappy, customer obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth

Accountability – Thumbs In, Not Fingers OutWe take responsibility ourselves before pointing elsewhere

Metrics-Driven Results – Outcomes Over ActivitiesData and evidence guide our decisions, help us course-correct quickly, and ensure we’re delivering real impact#LI-SN1