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S R INTERNATIONAL INC

Salesforce Business Analyst

S R INTERNATIONAL INC Phoenix, Arizona, United States · $135K–$146K/yr

IT Services and IT Consulting · 11-50 employees

6 h ago
business-analyst Senior (5-10 yrs) Full-time United States
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About the role

Collaborate with business units to gather and document Salesforce requirements while translating them into functional specifications. Support the configuration, testing, and project management of Salesforce enhancements to ensure alignment with business goals.

What they look for

Salesforce Business Analysis Requirements Gathering Functional Specifications Gap Analysis Process Improvement Salesforce Configuration Agile Scrum Safe Jira Azure Devops Sales Cloud Service Cloud Data Migration Documentation

Requirements

Requires 5+ years of experience as a Business or Systems Analyst with at least 2 years specifically in Salesforce. Candidates must possess strong knowledge of Salesforce modules and experience working within Agile methodologies.

Full description

Job Title: Salesforce Business Analyst 

Job ID: 13172 Hybrid

Client: State of Arizona - AZDES

Local Only Candidates

 Key Responsibilities: 

  • Collaborate with business units to gather, analyze, and document business requirements related to Salesforce. 
  • Translate business needs into functional specifications and work with developers to implement scalable solutions. 
  • Serve as a liaison between IT and business stakeholders, ensuring clear communication and alignment on project goals and deliverables. 
  • Perform gap analysis and identify areas for process improvement using Salesforce tools and capabilities. 
  • Support configuration and testing of Salesforce features such as objects, workflows, validation rules, and reports. 
  • Assist in managing Salesforce projects and enhancements, ensuring timely delivery and compliance with business needs. 
  • Develop and maintain detailed process flows, data maps, and documentation. 
  • Conduct user training sessions and support change management efforts. 
  • Maintain up--to-date knowledge of Salesforce platform capabilities and recommend best  practices.

Required Skills 

  • 5+ years of experience as a Business Analyst, Systems Analyst, or IT Analyst, with at least 2 years working with Salesforce. 
  • Proven experience in gathering and documenting business and technical requirements. 
  • Strong understanding of Salesforce Sales Cloud, Service Cloud, or other Salesforce modules. 
  • Ability to work with cross-functional teams in a collaborative environment. 
  • Working experience with Agile methodologies (SCRUM / SAFe) and tools like JIRA or Azure DevOps. 
  • Excellent communication, problem-solving, and analytical skills. 

Preferred Qualifications: 

  • Salesforce Administrator (ADM 201) or Business Analyst certification. 
  • Experience with data migration, integration tools, or Salesforce APIs. 
  • Knowledge of reporting and dashboard tools within Salesforce.

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