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Softtek

UI Designer Sr

Softtek Mexico

IT Services and IT Consulting · 10,001+ employees

Sep 30
ui-designer Mid (2-5 yrs) Full-time Mexico
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About the role

The role involves designing end-to-end digital service experiences by mapping ecosystems and identifying friction points. Responsibilities include conducting full discoveries, facilitating co-creation workshops, and defining service models and touchpoints.

What they look for

Service design UX design Strategic design Discovery Journey mapping Service blueprints Ecosystem mapping Workshop facilitation Co-creation Systemic thinking Figma FigJam Problem framing Research Synthesis

Requirements

Candidates must have 4 or more years of experience in service design, strategic design, or UX with a focus on discovery. A portfolio demonstrating blueprints, journeys, and implemented solutions is required, along with proficiency in Figma and FigJam.

Full description

Service Designer Sr

Propósito del Rol

Diseñar la experiencia end-to-end de los servicios digitales: Mapear el ecosistema, detectar fricciones y definir la solución antes de que entre a diseño de producto

Responsabilidades Clave

- Ejecutar discoveries completos: encuadre del problema, investigación, síntesis y propuesta de solución

- Construir journey maps, service blueprints y mapas de ecosistema por producto

- Facilitar workshops de co-creación con negocio, tecnología y usuarios

- Definir el modelo de servicio y los puntos de contacto digitales y humanos

- Entregar al frente de Diseño requerimientos de experiencia claros y priorizados

- Medir el desempeño del servicio y proponer iteraciones

Perfil requerido

- 4+ años en service design, diseño estratégico o UX con foco en Discovery

- Portafolio con blueprints, journeys y soluciones implementadas

- Facilitación de sesiones con equipos multidisciplinarios

- Pensamiento sistemático y comodidad con la ambigüedad

- Figma / FigJam y herramientas de síntesis

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