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Vrinda International

L1/L2 Post-Sales Engineer

Vrinda International Mumbai, Maharashtra, India · ₹2M/yr

Human Resources Services · 11-50 employees

14 h ago
solutions-engineer Senior (5-10 yrs) Full-time India
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About the role

The role involves providing L1/L2 technical support to resolve network configuration and connectivity issues while managing firewalls and security protocols. Additionally, the engineer will support infrastructure refresh initiatives and collaborate with sales teams to ensure successful post-sales delivery.

What they look for

Network configuration Network troubleshooting Wireless networking Firewall management Security protocols Infrastructure refresh Cisco Aruba Technical support Connectivity issues Customer success Network engineering

Requirements

Candidates must have 2 to 7 years of hands-on experience in technical support and network engineering. Proficiency in Cisco and Aruba platforms, wireless networking standards, and advanced troubleshooting techniques is required.

Full description

Summary

We are seeking a dynamic L1/L2 Post-Sales Engineer to join our Sales and Marketing team. This pivotal role bridges the gap between technical implementation and customer success, ensuring seamless deployment and ongoing support for our networking solutions. The ideal candidate will leverage their expertise in infrastructure refreshes and network troubleshooting to drive customer satisfaction and operational efficiency within a fast-paced environment.

Responsibilities

  • Execute Level 1 and Level 2 technical support to resolve complex network configuration and connectivity issues.
  • Provide specialized assistance in firewall management and security protocols to maintain robust network integrity.
  • Perform detailed troubleshooting on wireless networking environments, including Aruba and Cisco ecosystems.
  • Support infrastructure refresh initiatives by assessing current setups and implementing modernized network solutions.
  • Collaborate with sales and marketing teams to articulate technical value propositions and ensure successful post-sales delivery.

Requirements

Requirements:

  • Possess 2 to 7 years of hands-on experience in technical support and network engineering roles.
  • Demonstrate proficiency in network configuration, wireless networking standards, and infrastructure refresh strategies.
  • Show proven expertise in Cisco and Aruba networking hardware and software platforms.

-具备 strong capabilities in firewall support and advanced network troubleshooting techniques.

  • Maintain a solid understanding of L1/L2 support frameworks and customer-facing technical communication.

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