Senior Business Analyst

Senior Business Analyst joining the Business Analytics team to lead requirements engineering across government services and digital transformation programs. The role translates government business needs into structured, build-ready backlogs, models end-to-end processes, and uses AI tools to accelerate analysis and documentation while maintaining quality and data-sensitivity discipline.

Key Responsibilities

•  Lead end-to-end requirements elicitation, analysis, and documentation for government eServices and digital transformation initiatives.

•  Produce high-quality BRDs, user stories / PBIs with clear acceptance criteria, BPMN 2.0 process models, and full traceability for Azure DevOps delivery.

•  Facilitate workshops with government stakeholders, resolve conflicting requirements, and obtain formal sign-offs.

•  Map as-is / to-be processes; identify dependencies, edge cases, and non-functional requirements (security, privacy, audit, performance).

•  Apply AI tools (LLMs, prompt engineering, AI-assisted documentation) to speed up analysis and drafting, with sound judgment on validation and sensitive government data.

•  Support UAT, bridge business and technical teams, and ensure delivered solutions meet business objectives.

•  Mentor junior Business Analysts and uphold the team’s BA methodology and standards.

Required Qualifications & Experience

•  Bachelor’s degree in Computer Science, IT, Business, or a related field; CBAP (or equivalent BA certification) strongly preferred.

•  6+ years of hands-on Business Analysis experience, with a strong track record in government / public-sector digital services in the UAE / GCC.

•  Proven greenfield requirements experience — not limited to ERP configuration or pre-sales.

Required Skills

•  Strong requirements elicitation, analysis, and structured documentation (BRD, user stories, acceptance criteria).

•  Process modelling: BPMN 2.0, swimlanes, as-is / to-be (Visio, Lucidchart, Camunda, or draw.io).

•  Backlog management and Agile delivery with Azure DevOps (or Jira).

•  Excellent stakeholder management, facilitation, and bilingual communication (Arabic & English).

•  Hands-on AI proficiency: prompt engineering and AI-assisted analysis / documentation, with disciplined validation and data-sensitivity judgment.

•  Familiarity with eServices, digital-government standards, and the UAE government context.

Preferred (nice to have)

•  Experience with ECM / document management, omni-channel service delivery, and UAE PASS integration.

•  Wireframing / prototyping (Figma) and basic data / BI awareness (Power BI).