C
Remote
Mid (2-5 yrs)
Full-time
Create a free account
to apply — email only, no card. You can also save this posting or score it against
your profile with AI.
About the role
The Business Support Analyst will manage operational data, work requests, and ticket tracking. They are also responsible for generating reports and maintaining process documentation.
What they look for
Microsoft Excel
Pivot Tables
VLOOKUP
XLOOKUP
Data analysis
Data validation
Analytical skills
Problem-solving
Jira
ServiceNow
Azure DevOps
Communication
Time-management
SQL
SOP documentation
Operational reporting
Requirements
Candidates must possess advanced Microsoft Excel skills and experience with ticket management systems like Jira or ServiceNow. Strong analytical, communication, and organizational skills are required, with SQL knowledge preferred.
Benefits
Competitive benefit package
Full description
This is a remote position.
Job Summary:
We are seeking a detail-oriented Business Support Analyst to manage operational data, work requests, ticket tracking, and reporting.
Requirements
Requirements
- Advanced Microsoft Excel skills: Pivot Tables, VLOOKUP/XLOOKUP, formulas, and data analysis
- Strong data validation, analytical, and problem-solving skills
- Experience managing tickets/work requests using Jira, ServiceNow, or Azure DevOps
- Excellent organization, communication, and time-management skills
- Ability to manage multiple priorities independently
- Basic SQL knowledge preferred
- Experience with SOP/process documentation and operational reporting preferred
Benefits
Centum Insight LLC is an Equal Opportunity Employer. We will Provide a Competitive Benefit Package.
