#EG Product Manager

Company Description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

We are looking for a driven and experienced Product Manager to effectively manage product streams and use cases in parallel, while also supporting live production systems, including change requests, patches, and incident management.

What will you do:

Product Strategy & Roadmap

• Collaborate closely with clients to define product vision, strategy, and roadmap
• Translate business needs into clear product requirements across multiple use cases
• Manage and prioritize multiple product tracks simultaneously

Agile Delivery & Multi-Stream Management

• Lead Agile product development with at least 4+ years of hands-on experience
• Oversee multiple concurrent development streams with different use cases
• Manage cross-team dependencies and ensure alignment across all tracks
• Drive sprint planning, backlog grooming, and prioritization
• Ensure high-quality and timely delivery across all streams

Production, Change Requests & Incident Management

• Manage change requests (CRs) for live production systems in collaboration with clients
• Liaise with clients to scope, prioritize, and deliver enhancements and fixes
• Oversee software patch releases, ensuring minimal disruption to operations
• Lead and coordinate incident management, including triaging, resolution, and post-incident follow-ups
• Ensure proper tracking, documentation, and closure of production issues
• Continuously improve processes to enhance system stability and reliability

Stakeholder & Client Management

• Act as the primary point of contact for clients and stakeholders
• Manage expectations across development and production workstreams
• Drive discussions confidently, including with senior and C-level stakeholders
• Ensure continuous alignment on requirements, priorities, and timelines

Reporting & Communication

• Prepare and deliver weekly and monthly updates to senior stakeholders
• Provide consolidated updates across development, CRs, and production support
• Clearly communicate risks, trade-offs, and dependencies

Planning, Coordination & Execution

• Develop integrated project plans covering development and production activities
• Track issues, risks, and interdependencies across all workstreams
• Ensure stakeholders are aligned on deadlines and deliverables
• Demonstrate strong multitasking ability with high attention to detail

Operations & Governance

• Manage project financials, budgeting, and cost tracking
• Oversee resource allocation across development and support activities
• Handle client escalations across both delivery and production issues
• Manage client PO, invoicing processes, and contractual obligations
• Ensure adherence to tender specifications
• Proactively identify and mitigate risks across the project lifecycle

Qualifications

The ideal candidate should possess:

• Minimum 4+ years of experience in product management cycle
• Proven experience managing multiple concurrent streams or complex programs
• Experience handling production systems, change requests, and incident management
• Strong multitasking and prioritization skills
• Experience managing cross-team dependencies and delivery timelines

Preferred Attributes

• Self-motivated with positive “can-do” attitude and creativity
• Independent, self-driven, and accountable
• Ability to lead, develop, and maintain respectful and trusting relationships
• Strong communication, negotiation, and interpersonal skills
• Strong presentation skills and persuasive techniques
• Effective leadership, coaching, and performance management skills

Professional and/or Technical Certifications

• Scrum Master Certified
• Product Manager Certified

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

 

Together, we make the extraordinary happen.

 

Learn more about us at ncs.co and visit our LinkedIn career site.

 

Scam Alert

 

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

 

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at [email protected].

• Department: Others