Technical Project Manager

Job Title: Technical Project Manager

Salary Banding: £55,000 - £60,000 (DOE) + Bonus

Contract Type: Full Time, Permanent

Location: London (Head Office) 4 days per week + regular travel across the UK&I

 

Be part of Something Big. Join the Wingstop Team!

At Wingstop, we are not just in the chicken business, we are in the flavour business. Our focus is on delivering exceptional experiences and memorable moments for both our customers and our team.

We have been recognised for our commitment to excellence earning accolades such as (Sunday Times Best Places to Work 2024, 2025 & 2026, The UK’s Number 1 QSR Brand 2025 and Deliveroo’s Number 1 Dish in 2025). But our mission remains simple: BRING THE FLAVOUR.

 

Benefits, Perks & Vibes

At Wingstop, we believe in rewarding and investing in our people.

• Annual Bonus – 20% base with opportunity of stretch (based on personal performance

and business performance)

• LTIP Bonus – opportunity to join our Long-Term Investment Plan from day 1
• Enhanced holiday allowance - (25 days + Bank Holidays + Birthday Off)
• Enhanced company sick pay - (2 weeks full pay) 12 Month Rolling
• Enhanced Employer Pension Contributions
• Enhanced Family Friendly leave
• Private Healthcare – Vitality at Work
• Octopus EV Scheme - Optional Electric Vehicle Salary Sacrifice

Scheme

• Employee discount - (50% Mon–Thurs, 20% Fri–Sun)  
• Stream – access your pay early & multiple discounts off retailers, gyms etc…

About the Role

We're growing fast across the UK and Ireland, and the technology behind our restaurants and head office has to keep pace. As our Technical Project Manager, you'll lead the projects that make that happen: from rolling out new restaurant technology across the estate to delivering the systems and process change that help our head office teams work smarter.

You'll own projects end to end and bring structure, governance and pace to cross-functional and, at times, transformational change. Working closely with Operations, Finance, People, Marketing, Supply Chain and our technology partners, you'll make sure the right things get delivered, on time, on budget and landing well with our teams in restaurants.

This is a hands-on role for someone who is equally comfortable running a steering group, getting into the technical detail with a supplier, and standing in a restaurant kitchen making sure a go-live works for the team on shift.

Key Responsibilities

Project delivery

• Lead a portfolio of technology

and business change projects from initiation through to handover and benefits realisation, at both restaurant and head office level.

• Plan and deliver multi-site

restaurant rollouts (for example EPOS, kitchen display, payments, kiosks, network and in-restaurant devices), including pilots, phased deployment schedules and go-live support.

• Deliver head office projects

such as system implementations, integrations, upgrades and process improvement.

• Choose the right delivery

approach for each project (waterfall, agile or hybrid) and adapt as the project evolves.

Governance and control

• Set up and run proportionate

project governance: business cases, project charters, stage gates, steering groups and clear decision logs.

• Maintain plans, RAID logs

(risks, assumptions, issues, dependencies) and change control, escalating early and with options.

• Produce clear, honest status

reporting for the Technology Director and senior stakeholders.

• Help shape and embed a

consistent project framework, templates and ways of working across the business.

Stakeholders and change

• Bring together cross-functional

teams across Operations, Finance, People, Marketing, Supply Chain, Property and IT, building alignment and keeping everyone moving in the same direction.

• Work closely with Market,

District and General Managers to make sure change is practical, well communicated and works on shift.

• Plan the people side of change:

training, communications, restaurant readiness and hypercare.

• Translate technical detail into

plain language for non-technical audiences, and business needs into clear requirements for technical teams.

Suppliers, budget and benefits

• Manage third-party suppliers

and partners against agreed scope, timelines and SLAs, holding them to account for delivery.

• Own project budgets, track

spend and forecast accurately, flagging variances early.

• Define success measures up

front and track the benefits delivered after go-live.

• Run lessons-learned reviews and

feed improvements back into how we deliver.

What You'll Bring

Essential

• 4+ years' experience managing

technology or technology-enabled change projects end to end, with a track record of delivering on time and on budget.

• Experience delivering projects

across multiple sites, ideally in hospitality, QSR, retail or another fast-paced, multi-site environment.

• Strong grounding in project

governance: planning, RAID management, change control, stage gates and steering group reporting.

• Enough technical understanding

to hold your own with engineers and suppliers, across areas such as systems integration, infrastructure, networks, cloud/SaaS platforms or in-store technology.

• Confident managing third-party

suppliers and project budgets.

• Excellent stakeholder

management, able to influence and build trust from restaurant teams through to senior leaders.

• Clear, concise communicator,

written and verbal, who can simplify complexity.

• Organised, resilient and calm

under pressure, with a practical, roll-your-sleeves-up approach.

• Willingness to travel regularly

to restaurants across the UK.

Desirable

• Recognised project management

qualification, such as PRINCE2 Practitioner, APM PMQ, PMP or an Agile / Scrum certification.

• Experience of restaurant or

retail technology, such as EPOS, kitchen display systems, payments, kiosks or delivery platform integrations.

• Exposure to transformation

programmes or a growth / scale-up environment.

• Experience setting up or

improving a PMO, project framework or portfolio reporting.

• Familiarity with tools such as

Microsoft Project, Jira, Azure DevOps, Smartsheet or Monday.com, and the Microsoft 365 suite.

• Basic understanding of change

management approaches (for example ADKAR or Prosci).

• Full UK driving licence.

Commitment to Diversity and Inclusion

We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal-opportunity employer, we are committed to creating a supportive environment for all.

If you require any adjustments during the recruitment process to perform at your best, please let us know - we're here to assist you.

If this opportunity aligns with your skills and career goals, we encourage you to apply. Join us in bringing the flavour and making a real impact.

AI Disclaimer

AI can be a useful tool and we understand many candidates use it for support. That said, we're really interested in you, not an AI-generated version of you. We want to hear your voice and understand your real experience.

Applications or interview tasks that rely heavily on AI may not give us an accurate picture of who you are. Bring your authentic self to the process - that's who we're excited to meet.

#LI-WS