DESKSIDE SUPPORT ENGINEER

Job Description

Job Responsibilities: IT Support - Provide technical supports to end-users on IT hardware (desktop, laptops, network equipment etc.), software and network related issues. - Daily IT operation support including PC setup, software installation, patch deployment, IT inventory control, and backup operation. - Work closely with Level 1 Service Desk to ensure the smooth escalation of problems/incidents to Level 2. - Provide timely response as per predefined SLAs and KPIs. - To manage/troubleshoot/resolve end user’s problems/incidents promptly following established procedures. - Handle and dealing with vendors for IT Procurement. - Manage corporate/customer IT assets, including hardware warranty, licenses, and contracts. - Involve in IT project and any other tasks as per assigned. Solution Support - Solution/Application - Perform installation, preventive/corrective maintenance, IT service, software, and solution application. - Provide on-site service or remote support on software, solution application and information technology. - Work with project team to deploy implementation of Hardware Equipment and Solutions Products.

Requirements: - Possess at least a Diploma in IT/Computer Science. - At least 2 years in relevant working experience in a large-scale enterprise environment providing desktop support to end users. - Good communication and interpersonal skills. Fluent in English and Chinese to communication with Chinese Associates in Hong Kong & China Office. - Experience in ITIL (Information Technology Infrastructure Library) – Incident Management, Problem Management, Request Fulfilment, and Change/Configuration Management. - Resourceful, strong problem-solving and analytical skills. - Willing to work in a fast –paced, dynamic and team-oriented environment.