Assistant Manager, Transportation and Delivery
DKSH Kwai Tsing, New Territories, Hong Kong S.A.R.
Business Consulting and Services · 10,001+ employees
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About the role
The Assistant Manager oversees daily last-mile distribution of pharmaceutical and medical products, ensuring cold-chain integrity and operational efficiency. They are responsible for optimizing delivery routes, managing 3PL performance, and leading quality investigations and compliance audits.
What they look for
Requirements
Candidates must hold a Bachelor's degree in Supply Chain, Logistics, or a related field and possess at least 5 years of experience in transport operations. Proficiency in logistics software and experience with cold-chain or medical device distribution are mandatory.
Full description
About DKSH
DKSH’s purpose is to enrich people’s lives. For over 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 35 markets across Asia Pacific, Europe, and North America. We employ over 26,800 specialists and produced net sales of CHF 11.1 billion in 2025.
General Responsibilities
- Logistics & Delivery: Oversee daily HK last-mile distribution of pharma, cold-chain items, dangerous drugs, and medical devices to public/private healthcare clients.
- Operations & Routing: Optimize scheduling, dispatch, delivery routes, and 3PL/courier SLA performance.
- Cold Chain & Contingency: Manage active/passive temperature-controlled transport; execute contingency plans for emergency deliveries and weather/traffic disruptions.
- Standards & SOPs: Draft and enforce SOPs.
- Validation & Audits: Lead route risk assessments, transport validations, and seasonal vehicle mapping; maintain audit-ready logs for statutory and client inspections.
- Investigations & RCA: Lead root cause analysis (5-Whys, Fishbone) for temperature excursions, delays, and shipment discrepancies.
- CAPA & Change Control: Implement CAPA plans and execute formal Change Control before altering routes, packaging, monitoring hardware, or 3PL vendors.
Requirements
- Education: Bachelor’s degree in Supply Chain, Logistics, Life Sciences, Healthcare Admin, or Industrial Engineering.
- Experience: 5+ years in HK transport/logistics operations, including 2–3 years in a supervisory role. Pharma, cold-chain, or medical device experience required.
- Technical Skills: Proficiency in TMS, WMS, ERP (SAP/Oracle), and ePOD software.
- Languages: Fluent Cantonese and English; Mandarin is a plus
See What You Can Do!
At DKSH, we offer you breadth that accelerates growth, trust that lets you lead, and purpose that connects your work to the things people depend on every day. As DKSH spans industries, markets, and segments, serving thousands of customers, you'll build expertise that is rare, well rounded, and difficult to replicate elsewhere. You'll be trusted to own your role and supported to deliver real results. The impact of your work extends far beyond your role. Through the work you do, you are an essential part of making, powering, and improving everyday life.
Learn more about working at DKSH: https://www.dksh.com/careers
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