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IGT Solutions

Desktop Support Engineer-ISG

IGT Solutions India

IT Services and IT Consulting · 10,001+ employees

4 h ago
support-engineer Junior (0-2 yrs) Full-time India
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About the role

The Desktop Support Engineer provides L1/L2 technical support for hardware, software, and network connectivity. They are responsible for incident management, IT asset tracking, and ensuring security compliance across end-user devices.

What they look for

Technical support Troubleshooting Windows operating systems Microsoft 365 Network connectivity Printer support VPN Incident management User account support IT asset management Device deployment Security compliance

Requirements

The role requires proficiency in troubleshooting Windows operating systems, Microsoft 365 applications, and various peripherals. Candidates must be capable of coordinating with infrastructure and security teams to resolve escalated technical issues.

Full description

Responsible for providing L1/L2 technical support to end users, including troubleshooting desktops, laptops, Windows operating systems, Microsoft 365 applications, network connectivity, printers, VPN, and peripherals. Responsibilities also include incident management, user account support, IT asset management, device deployment, security compliance, documentation, and coordination with infrastructure, network, security, and application teams for escalated issues.

Responsibilities

A Desktop Support Engineer ensures employees’ desktops, laptops, operating systems, applications, peripherals, and basic network connectivity work reliably. The role combines technical troubleshooting, user support, IT asset management, security compliance, and ticket handling

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