Salesforce Administrator- Internship

🌍 OUR MISSION

At Evernex, we believe millions of IT parts thrown away each year deserve a second life. That’s why we step in and give them a new purpose. From hospitals to banks to airports, we make sure critical systems stay alive and help businesses save cost while helping by the planet. With teams across the world, from Paris to Melbourne, Dubai to Sao Paolo, Casablanca to Kuala Lumpur, we are building a future where IT is greener, smarter and sustainable. How does it sound to you? More information is available at www.evernex.com

🌱 Why this role matter?

Your goal will be to help ensure our technology infrastructure and core business applications run smoothly, contributing directly to operational excellence and user satisfaction across the organisation.

✨ How will you make an impact?

• Handle incoming support tickets and provide L1–L2 assistance to business users, ensuring timely resolution and a high level of service quality

• Perform day-to-day system administration tasks including user management, access provisioning, profiles, and permission sets

• Support the management and administration of Salesforce environments (user provisioning, security model, flows, reports, and dashboards)

• Assist in maintaining and deploying business applications and environments

• Contribute to reducing the ticket backlog and improving resolution times

• Collaborate with the Digital & Technology team on ongoing projects and improvement initiatives

• Document configurations, processes, and solutions to support knowledge sharing

• Support end-user onboarding and provide basic application training as needed

• Assist in identifying and escalating recurring issues to drive root-cause resolution

🎯 What makes you a great fit:

Required

• Salesforce Administrator Certification (ADM 201) — mandatory

• Hands-on experience or strong academic grounding in Salesforce administration: user provisioning, security model, flows, reports, and dashboards

• Familiarity with IT support processes and ticket handling

• Strong attention to detail and ability to manage multiple concurrent requests

• Clear written and verbal communication skills

• French proficiency (mandatory); conversational English (preferred)

• Bachelor’s degree in Information Systems, Computer Science, or a related field — or equivalent demonstrated hands-on experience

Nice to Have

• Familiarity with multi-user or multi-instance Salesforce environments

• Basic knowledge of Apex and SOQL

• Experience with Gearset or similar Salesforce DevOps tools

• Knowledge of release management processes

💚 Why You’ll Love Working Here

Join Evernex and you’ll get to work on meaningful global projects that not only help companies build smarter IT but also make a positive impact on the environment. We keep things casual and human — less hierarchy, more teamwork. You’ll find trust, flexibility, and the freedom to shape your role while being yourself. And you’ll have fun along the way:

• Work for a global leader in sustainable IT lifecycle management.

• Enjoy a fast-paced, multicultural, and inclusive environment where every voice counts.

• Feel our culture that values well-being, cooperation, compliance, and an entrepreneurial spirit.

• Grow your skills with continuous learning and career development opportunities.

• Contribute to a more sustainable IT future — and actually see the impact of your work.