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Millicom (Tigo)

Digital Support Engineer

Millicom (Tigo) Guatemala City, Guatemala Department, Guatemala

Telecommunications · 501-1,000 employees

19 h ago
support-engineer Mid (2-5 yrs) Full-time Guatemala
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About the role

Provide specialized technical support and consulting to corporate clients regarding Cloud, Cybersecurity, SD-WAN, and digital services. Ensure service continuity, security, and optimal performance while managing incidents efficiently.

What they look for

Cloud Computing Cybersecurity SD-WAN Technical Support AWS Azure VMware Microsoft Licensing Operating Systems Database Management Wireless Networking IPRAN GPON Programming Analytical Thinking Customer Orientation

Requirements

Requires a degree in Telecommunications, Systems, or Electronics engineering with at least 2 years of experience in advanced technical support. Candidates must possess solid knowledge of cloud infrastructure and relevant professional certifications such as AWS.

Full description

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!

We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.

Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.

This is your opportunity, come and be part of Sangre Tigo!

Apply right now!

Digital Support EngineerFunción Principal

Brindar soporte y asesoría técnica especializada a clientes corporativos y cuentas estratégicas en soluciones Cloud, Ciberseguridad, SD-WAN y Servicios Digitales, asegurando la continuidad, seguridad y óptimo desempeño de los servicios, así como una gestión eficiente de incidentes y una excelente experiencia del cliente.

Requisitos:

  • Ingeniería en Telecomunicaciones, Sistemas, Electrónica o carrera a fin.
  • 2+ años en soporte técnico avanzado para servicios Digitales.
  • Comprensión de procesos de soporte.
  • Solido conocimiento de infraestructura en la nube (AWS, Azure, Vmware, Licenciamiento Microsoft y Google.)
  • Certificaciones AWS Certified Cloud Practitioner, AWS Certified Solutions Architect – Associate, AWS Certified CloudOps Engineer (SysOps o CloudOps)
  • Manejo de paquetes Office 365
  • Buenas relaciones interpersonales
  • Ingles intermedio

Conocimientos

  • Alto conocimiento de soluciones Cloud (AWS, Cloud 365, Azure, Etc)
  • Alto conocimiento de Sistemas operativos y servidores.
  • Alto conocimiento en manejo de bases de Datos.
  • Conocimiento de Licenciamientos (Microsoft, Fortinet, Cisco, Eset, etc)
  • Alto conocimiento de soluciones digitales basadas en ciberseguridad, Cloud y SDWAN.
  • Conocimiento básico de nubes públicas.
  • Conocimiento de Wireless, IPRAN y GPON.
  • Tecnología Wireless y WiFi.
  • Conocimientos de programación

Competencias y Habilidades:

  • Pensamiento analítico y resolución de problemas.
  • Pensamiento Critico para solución de incidentes y solicitudes.
  • Liderazgo técnico.
  • Orientación al cliente.
  • Proactividad para proponer e implementar soluciones
  • Enfoque en la calidad y cumplimiento.
  • Habilidades de comunicación y presentación de resultados.

Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

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