Sales Engineer

At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology. We are Guardians of the Connected World. We are looking for exceptional talent to join our team.

About NETSCOUT NETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 40 years. NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters – and stay unstoppable for a world that relies on them every second.

About the Team

The Sales Engineer plays a critical role in supporting NETSCOUT's Sales organization by delivering technical expertise, solution consulting, product demonstrations, and technical presentations to prospective and existing customers.

As a trusted technical advisor, the Sales Engineer works closely with Account Managers, customers, partners, and internal technical teams to understand business and technical challenges and recommend solutions that address customer requirements. The role provides opportunities to work with some of the largest telecommunications service providers and enterprise organizations, gaining exposure to industry-leading technologies in service assurance, network monitoring, and cybersecurity.

The Sales Engineer reports to the Sales Director and collaborates with an experienced team of Sales Engineers and Account Managers to drive customer engagement, support business growth, and achieve revenue objectives.

Responsibilities

• Deliver technical presentations, product demonstrations, and solution workshops for existing and prospective customers and partners.
• Clearly communicate the value proposition, features, and capabilities of NETSCOUT's security, network monitoring, and service assurance solutions.
• Lead technical discussions throughout the sales lifecycle to understand customer challenges, identify requirements, and recommend appropriate solutions.
• Act as a trusted technical advisor to customers, providing guidance on solution architecture, deployment strategies, and best practices.
• Design and recommend technical solutions aligned with customer environments, including enterprise and service provider networks.
• Plan, conduct, and manage technical product evaluations and Proof of Concepts (POCs) with customers.
• Provide technical leadership during product implementations in coordination with deployment teams.
• Support Account Managers in preparing responses to RFPs, RFIs, and RFQs.
• Contribute technical insights to account planning, sales strategies, and the identification of new business opportunities within existing accounts.
• Maintain accurate technical account information and customer engagement updates in the CRM system.
• Enable and train partners on NETSCOUT solutions within the assigned region.
• Lead technical discussions during partner workshops, industry events, and joint sales engagements.
• Deliver technical training sessions and knowledge-sharing initiatives for customers and partners.
• Troubleshoot and resolve product-related technical issues during customer trials and deployments.
• Facilitate customer handoffs to the support team following successful implementations.
• Share customer feedback, product enhancement suggestions, and feature recommendations with Product Management.
• Stay informed about emerging cybersecurity, networking, and telecommunications trends and educate customers on how NETSCOUT solutions address evolving industry challenges.
• Travel extensively within the assigned region, with occasional travel outside the region, as required.
• Effectively manage responsibilities while working from a remote office environment.

Basic Qualifications/Skills

• Bachelor's degree in Telecommunications, Computer Science, Software Engineering, or a related technical field, or equivalent relevant experience.
• 10+ years of overall IT experience OR 7+ years of experience in a technical pre-sales role within the network security industry.
• Proven experience in technical pre-sales, solution consulting, and customer-facing technical engagements.
• Experience working with large telecommunications service providers and enterprise customers, understanding their technical requirements and recommending appropriate solutions.
• Strong understanding of telecommunications and enterprise security, data center, and cloud architectures.
• Solid knowledge of networking concepts and application technologies.
• Working familiarity with Linux and Windows operating systems.
• Excellent presentation, communication, and technical storytelling skills, with the ability to explain complex technical concepts to diverse audiences.
• Strong organizational, time-management, and multitasking abilities.
• Ability to collaborate effectively with cross-functional teams and build trusted relationships with technical stakeholders.
• Self-motivated, customer-focused, and committed to continuous learning and improvement.
• Ability and willingness to travel extensively within the assigned region and occasionally outside the region.
• Ability to effectively operate from a remote office environment.

Preferred Qualifications/Skills

• Experience with Network Detection and Response (NDR) technologies.
• Hands-on knowledge of DDoS detection and mitigation technologies.
• Experience working with service provider IP backbone architectures.
• Strong understanding of enterprise network architectures and infrastructure.
• Familiarity with network routing protocols, particularly Border Gateway Protocol (BGP).
• Experience in designing and implementing network security and monitoring solutions.
• Experience conducting customer Proof of Concepts (POCs), technical evaluations, and solution demonstrations.
• Experience preparing and responding to RFI, RFP, and RFQ documentation.
• Experience enabling and delivering technical training to partners and customers.
• Ability to contribute technical expertise to sales strategies and strategic account development.
• Strong problem-solving, analytical, and stakeholder management skills.

Working at NETSCOUT

At NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. We strive to build a diverse workforce that reflects the communities we serve. We also know that life at NETSCOUT is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs.

We value genuine candidate experiences. The use of AI-generated responses or other external assistance during any stage of the interview process is not allowed. NETSCOUT recognizes its obligations to provide reasonable accommodations to candidates with disabilities. Candidates who require third‑party assistance or other accommodations to participate in the interview process should notify the recruiting team in advance so appropriate arrangements can be made.