Manager Liabilities Product - HK Business
HSBC Hong Kong, Hong Kong Island, Hong Kong S.A.R.
Financial Services · 10,001+ employees
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About the role
Manage and grow the Liabilities Business for Wealth & Personal Banking to optimize profitable growth and achieve business targets. Oversee end-to-end customer cases, operational processes, and product governance to ensure high service quality and regulatory compliance.
What they look for
Requirements
Requires a university degree and strong knowledge of the retail banking industry, including regulatory environments and customer demands. Candidates must possess solid experience in product, project, and process management with a strategic and innovative mindset.
Benefits
Full description
GCB 5
We are currently seeking a high calibre professional to join our team as a Manager Liabilities Products
In this role you will:
- Manage and grow the Liabilities Business for Wealth & Personal Banking to optimize profitable growth and achieve business targets
- Manage end-to-end customer cases, complaints and enquiries relating to liabilities products, including investigation, root-cause analysis, resolution and timely closure
- Act as a key operations contact for campaign-related customer issues, ensuring that customer feedback and recurring problems are escalated to the relevant stakeholders
- Support the design, implementation and continuous improvement of operational processes for deposit products, customer journeys and campaign execution.
- Develop new products or features, support new journey launch and enhance service propositions related to deposit to increase market competitiveness
- Support strategic development of Liabilities Business for long term sustainable growth
- Adhere to regulatory requirements and internal guidelines for ongoing product governance and new product/service rollout
- Oversights of service level quality and the resilience of end-to-end processes effectively to achieve high customer satisfaction and mitigate reputational and regulatory risk
To be successful you will need:
- University degree in a relevant discipline with relevant experiences
- Strong knowledge of the retail banking business, including industry dynamics, regulatory environment and customer demands
- Experience in process management, service-quality management or customer-journey improvement.
- Solid product, project and people management experience
- Strategic thinker with strong customer centric, analytical and innovation mind set
- Proven ability to understand complex issues, manage conflicting priorities, and execute pragmatic business oriented solutions
- Highly motivated, eager to accept new challenges, and able to work under pressure
- Strong capability to build connections and work collaboratively with others
Opening up a world of opportunity
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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