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Yum!

Site Reliability Engineer II

Yum! Ho Chi Minh City, Vietnam

Restaurants · 10,001+ employees

2 d ago
sre Mid (2-5 yrs) Full-time Vietnam
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About the role

The role involves owning the Vietnam shift within a global follow-the-sun coverage model, including schedule design and coverage planning. You will ensure structured handoffs between regional teams and serve as an escalation point for complex, high-severity incidents.

What they look for

Site Reliability Engineering DevOps Cloud Computing AWS Python Bash Go Kubernetes Terraform Monitoring Observability Incident Response SLI/SLO Infrastructure as Code GitOps Platform Engineering

Requirements

Candidates must have at least 2 years of experience in SRE, DevOps, or infrastructure roles with proficiency in cloud providers and scripting languages. Strong communication skills and experience with container orchestration and observability tools are required for this global team model.

Full description

  • 2+ years of experience in SRE, DevOps, production support, or infrastructure engineering roles
  • Hands-on experience with monitoring and observability tooling (e.g., Datadog, Prometheus, Grafana, CloudWatch, or similar)
  • Working knowledge of at least one major cloud provider (AWS preferred)
  • Proficiency in at least one scripting or programming language (e.g., Python, Bash, Go) for automation, with demonstrated examples of automating away manual operational work
  • Experience participating in incident response and on-call or shift-based operations
  • Understanding of SLI/SLO concepts and reliability engineering fundamentals
  • Ability to work follow-the-sun shift rotations, including structured handoffs with teams in other regions
  • Strong written and verbal English communication skills for cross-region collaboration

Responsibilities

  • Own the Vietnam shift within GRE’s global follow-the-sun coverage model, including schedule design, coverage planning, and holiday/leave management
  • Ensure clean, structured handoffs to and from US and India teams, with clear ownership transfer on open incidents and in-flight work
  • Maintain shift readiness: runbooks current, alerts actionable, escalation paths clear
  • Serve as escalation point for the Vietnam shift during complex or high-severity incidents

Qualifications

  • Kubernetes, container orchestration, and infrastructure as code experience (e.g., Terraform)
  • Familiarity with AI-assisted operations tooling and automation-first reliability approaches, including auto-healing and auto-remediation patterns
  • Exposure to platform engineering and internal developer platform concepts: self-service tooling, developer portals (e.g., Port, Backstage), GitOps
  • Experience in multi-region or globally distributed team models
  • Relevant certifications (AWS, CKA, or similar)

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