Technology Support Engineer

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Vmware Virtualization Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education

Role Summary A senior-level Systems Administrator with deep expertise in enterprise Windows Server and VMware vSphere environments, including advanced virtualization platforms such as VMware vSAN, NSX-T, and Site Recovery Manager. The preferred candidate must hold atleast 1 Windows Or VMware certifications, demonstrate proficiency in scripting/automation tools, and possess working knowledge of AWS for supporting hybrid cloud workloads. AWS certification is preferred but not mandatory.

Key Responsibilities L2/L3 Operations Perform deep RCA for major incidents including memory dumps, VMware ESXTOP analysis, and performance profiling Participate in Change Advisory Board (CAB) submissions and execution of critical infrastructure changes Define and refine operational runbooks for the team Manage and execute change requests following ITIL change management processes Coordinate and lead scheduled maintenance windows for Windows and VMware infrastructure Proactively identify recurring issues and propose permanent resolutions or optimized workarounds Escalate complex issues to L3/senior engineers following the defined escalation matrix Windows Server Administration Participate in Windows Server lifecycle management – OS upgrades, P2V migrations to VMware, and server decommissioning Administer Windows Server 2016/2019/2022 across physical and virtual environments Manage Active Directory including GPO configuration, OU administration, Sites & Services, and replication troubleshooting Configure and troubleshoot DNS, DHCP, and IPAM services Administer Windows Failover Clustering (WSFC) – setup, monitoring, and basic troubleshooting Manage DFS Namespace and DFS Replication for distributed file services Execute patch management using WSUS/SCCM and verify patch compliance across the server estate VMware vSphere Administration Administer VMware vSphere environment including ESXi hosts, vCenter Server, and VM lifecycle management Perform VM provisioning, cloning, snapshotting, and migration using vSphere Client and vMotion Manage and troubleshoot VMware vSphere networking – standard and distributed virtual switches (vDS), port groups, VLANs Administer VMware vSphere storage – datastores, VMFS, NFS, and thin/thick provisioning Monitor ESXi host and VM performance identify and resolve resource contention issues (CPU, memory, storage I/O) Perform ESXi host patching and upgrades using VMware vSphere Lifecycle Manager (vLCM) Configure and manage VMware HA and DRS clusters for workload balancing and availability Support VMware vSAN (awareness) and manage basic storage policies Administer VMware Tools updates and VM hardware version upgrades Troubleshoot VM connectivity, snapshot consolidation, and datastore space issues

Required Skills & Competencies Windows Server (Required) Windows Server 2016/2019/2022 – advanced administration and troubleshooting Active Directory – GPO management, replication, Sites & Services, schema awareness DNS, DHCP, IPAM – advanced configuration and troubleshooting Windows Failover Clustering (WSFC) – administration and monitoring DFS Namespace / DFS Replication – enterprise file service management SCCM/MECM – patch management, software deployment, OSD basics IIS – intermediate web server administration Windows Event Viewer / Performance Monitor – log analysis and performance diagnostics PKI/Certificate Services – SSL/TLS certificate management basics VMware vSphere (Required – Primary Skill) VMware vSphere 7.x / 8.x – ESXi host and vCenter Server administration VM lifecycle management – provisioning, cloning, snapshots, vMotion, Storage vMotion VMware vSphere Networking – vSS, vDS, port groups, VLAN configuration VMware vSphere Storage – VMFS, NFS, datastore management, storage policies VMware HA / DRS – cluster configuration and workload balancing VMware vSphere Lifecycle Manager (vLCM) – host patching and upgrade baselines VMware vSAN – awareness and basic administration VMware Tools – updates, open-vm-tools management VMware vRealize Operations (vROps) – basic monitoring and alerting Scripting & Automation PowerShell – intermediate scripting for Windows and VMware (PowerCLI) automation VMware PowerCLI – basic to intermediate VM management scripts Bash – basic scripting for cross-platform tasks Git – version control for scripts and configuration files Monitoring & ITSM VMware vROps – enterprise monitoring, capacity planning, and alerting ServiceNow / Jira – ITSM ticket management, change advisory, and problem management AWS Cloud (Preferred – Not Mandatory) EC2 (Windows AMIs) – instance management and Windows workload hosting AWS Systems Manager (SSM) – Patch Manager, Run Command, Fleet Manager FSx for Windows File Server – deployment and integration with on-premises DFS VPC / VPN / Direct Connect – hybrid connectivity between on-premises VMware and AWS IAM – roles and policies for Windows workloads CloudWatch – basic monitoring and log management Soft Skills Expert-level troubleshooting and structured problem-solving across complex multi-layer environments Strong communication and documentation skills – technical and executive-level Strategic mindset for identifying automation and efficiency improvements Coaching and mentoring capability for developing junior engineers

Certifications

VMware Certified Professional – Data Center Virtualization (VCP-DCV) – REQUIRED Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800 & AZ-801) – REQUIRED ITIL v4 Foundation or Practitioner – Preferred AWS Certifications – Preferred (Not Mandatory) AWS Certified SysOps Administrator – Associate – PREFERRED for hybrid cloud exposure AWS Certified Solutions Architect – Associate – Advantageous Working knowledge of AWS console and CLI for Windows workloads is expected even without certification

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

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