Systems Support - Systems Analyst

About the Opportunity

Join Flight Centre Travel Group (FCTG) and play a critical role in supporting business-critical systems used by Global Supply and Selling Partners around the world.

 

As a Systems Support - System Analyst, you’ll provide third-level support, help drive system uptime and resolution outcomes, and contribute to the ongoing enhancement of key business platforms.

 

Working in a collaborative global environment, you’ll partner with stakeholders, vendors, and internal teams to solve problems, improve processes, and support the successful delivery of system changes and enhancements.

 

This Brisbane-based opportunity offers exposure to global systems and the chance to make a meaningful impact across the business.

 

 

What you will do:

 

• Provide third-level support for business-critical systems and escalated queries from Global Supply and Selling Partners

• Investigate, analyse, and resolve business and system-related issues to minimise disruption and improve user experience

• Deliver setup, maintenance, and support for TravelBox, HotelHub, HELiO, and associated systems

• Monitor system performance and communicate findings to vendors and stakeholders where required

• Contribute to system enhancements and new projects as a subject matter expert

• Develop and maintain system documentation, knowledge articles, and training resources

• Provide internal training and demonstrations to support effective use of business systems

• Coordinate release management activities with vendors for system modifications and updates

• Execute functional testing and review system modification documentation

• Communicate system issues, outages, and changes to users and vendors globally

• Support software updates, functional enhancements, and change management activities

• Proactively recommend process improvements to increase system effectiveness and business outcomes

 

What you will need:

• Minimum 1+ years’ experience in an environment involving information analysis, problem resolution, and business process improvement

• Experience communicating information effectively through written and verbal channels

• Experience participating in meetings with business representatives and stakeholders

• Exposure to travel systems and an understanding of global booking system complexities is desirable

• Customer service experience within a support environment is desirable

• Strong problem-solving, collaboration, communication, and relationship-building skills

• Ability to perform effectively under pressure and manage competing priorities

 

If you are interested in finding out more or would like to organise a "Day In The Life," please email Team Leader - Nicole Lange: nicole.lange@flightcentre.com

 

** Please advise your leader before applying **

Please Note: applications can only be considered by candidates who are based in Brisbane and can work without restriction or requiring visa sponsorship. Remote working options are not available for this position.