IS Technical Writer

Community Health Network of Connecticut, Inc. (CHNCT) is currently seeking an IS Technical Writer to join our team. This is a hybrid position with a requirement to work onsite in our Wallingford, CT office two days per week.

Primary Responsibilities:

• Working under the direction of the Manager, IS Technical Writing, the IS Technical Writer (TW) will be responsible for the development and composition of IS technical, end-user and operational departmental documentation, procedures, and manuals that support the department plan goals and objectives.
• Conducts interviews and researches departmental processes, technical configurations, programs and projects to gather, analyze, and compile information.
• Develops original documentation from the ground up and transforms complex technical information into clear, accurate, and user-focused content.

Tasks Performed:

• Develops a master inventory of responsible IS documentation, procedures and projects.
• Develops, maintains and organizes responsible IS documentation such as policies, technical and operational configuration/procedures, technical architecture documentation, data and process flow documents, business requirements, end user documentation and other standard IS documentation to support departmental operations.
• Work with external vendors and contractors to gather technical information for responsible initiatives, business requirements, IT contracts and agreements, end user documentation and other standard IS documentation to support departmental operations.
• Other duties as assigned.

Essential Functions:

• Develops, maintains and revises IS technical, end user and operational documentation procedures and manuals to support the department and plan goals and objectives.
• Maintains, revises and assists in the development of IS policies and procedures.
• Utilizes tools such as Microsoft SharePoint to organize departmental documentation.

Desired Education: Four years post-secondary education

Desired Degree: Associate’s Degree; Bachelor’s Degree preferred

Desired Major: Relevant technical field, journalism, communications, or English

Desired Job Experience: 5 to 7 years' related experience. Technical writing or IT documentation experience required. Proven ability to quickly learn and understand complex topics. Previous experience writing documentation and procedural materials for multiple audiences. Technical understanding and/or experience in documentation with IT environments including networks, servers, operating systems, security, programming, and database technologies desirable. Knowledge of standard industry technical documentation standards such as 21 CRF Part 11 and ISO 9001 is desirable. Knowledge of security and process frameworks such HITRUST, NIST and ITIL is desirable. Experience with RoboHelp is a plus. Knowledge of a technical field, such as engineering, computer science, healthcare, or medicine.

Other Qualifications: Administrative, technical writing and editing skills. Knowledge of MS products include MS Word, Excel, PowerPoint, Visio, Copilot, SharePoint, etc. Excellent verbal, written, and organizational skills are required. Demonstrated experience developing end user manuals, system documentation, data dictionaries, data diagrams and operational procedures. Professional certification a plus; but not required with comparable experience.

We are dedicated to having a workplace where everyone feels valued, respected, and empowered to succeed. We embrace a wide range of perspectives and backgrounds, ensuring fair treatment and opportunities for all employees. We value our team’s rich array of experiences and viewpoints, which contribute to our innovative and collaborative environment.

We are committed to providing an inclusive and accessible interview process. If you require a reasonable accommodation for your interview due to a disability. Please contact us in advance if you need an accommodation.