Associate Business Analyst

Associate Business Analyst

Req number:

R8298

Employment type:

Full time

Worksite flexibility:

Hybrid

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

The Associate Business Analyst (Graduate) is responsible for gathering, analysis, and validation of business requirements for digital products and technology initiatives under the Empower@client's program. The incumbent will perform stakeholder interviews, workshops, and documentation of user requirements under the guidance of senior business analysts, product managers, and technical leads. This role provides graduates with practical experience in business analysis, Agile product delivery, and stakeholder engagement while contributing to the successful delivery of technology solutions. She/he will work closely with the Project Manager, Product Manager, Platform Lead, developers, testers, and business stakeholders and will report to the designated senior International Staff and/or senior National Staff.

Job Description

We are looking for Associate Business Analyst who have demonstrated strong academic performance, including High Distinction and Distinction level results, together with active involvement in university extracurricular activities. We value candidates who have balanced academic excellence with leadership, volunteering, student engagement, research, or other initiatives that demonstrate initiative, teamwork, and future professional leadership potential. This position will be full-time and hybrid in Mandaluyong City.

What You'll Do

• Organize meetings and collaborate with product managers to determine product scope, vision, and roadmap

• Write user stories, epics, releases as well as their characteristics

• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods

• Communicate, confirm, present requirements/application change requests to product team for work estimation/sizing

• Work with stakeholders and product team to prioritize collected requirements under the product backlog

• Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes

• Define product features according to business needs. Take charge of user requirement analysis for product design by co-working with the technical team

• Manage and prioritize product backlog items. Optimize pipeline release plan based on the delivery to ensure maximum client requirements are met

• Assist the product development team in meeting the objectives of each sprint/release cycle

• Participate in post-go-live maintenance service plan, in-house or managed service, for new products in coordination with the technical team

• Coordinate with the ITD technical support areas to ensure correct and efficient operations of assigned application systems. Respond to and resolve major and critical incidents swiftly

• Ensure that clients and stakeholders are informed of the status of the product. Regularly submit reports on progress status, including problems encountered, root cause analysis, and resource requirements of assigned product/application systems. Operational Management

• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards. Perform effort estimation using INVEST (Independent, Negotiable Valuable, Estimable, Sized appropriately, and Testable)

• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team

• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team

• Develop and conduct peer reviews of business requirements to ensure that requirement specifications are correctly interpreted

• Assist with the interpretation of user requirements into feasible options and communicate these back to the business stakeholders

• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary

• Communicate changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood

• Ensure completion of proper documentations necessary to deploy applications/products

What You'll Need

Required:

• Bachelor's degree in Computer Science, Information Systems, Information Technology, Business Management, Business Administration, Accounting, Engineering, or a related discipline

• Recent graduate or up to 2 years of relevant experience in business analysis, systems analysis, project coordination, software development, quality assurance, or a related field

• Internship, academic project, or practical experience in requirements gathering, business process documentation, or digital solutions development is an advantage

• Basic understanding of business analysis concepts, including requirements elicitation, documentation, validation, and process mapping

• Exposure to software development projects or digital transformation initiatives is desirable

• Familiarity with Agile or Scrum methodologies is an advantage

• Exposure to enterprise platforms such as ServiceNow, Microsoft Power Platform, or similar business applications is desirable but not required

• Demonstrated ability to learn new technologies and business processes in a collaborative environment

• Basic understanding of business analysis principles, techniques, and best practices

• Understanding of software development lifecycle (SDLC) concepts

• Familiarity with Agile methodologies, including Scrum or Kanban

• Basic knowledge of business process modeling and documentation techniques

• Proficiency in Microsoft Office applications, particularly Word, Excel, PowerPoint, and Visio

• Familiarity with collaboration and project management tools such as Microsoft Teams, Azure DevOps, Jira, or similar platforms is an advantage

• Exposure to Microsoft technologies such as SharePoint, Power Apps, Power Automate, Copilot, or other low-code/no-code platforms is desirable

• Basic awareness of ServiceNow Platform or similar enterprise service management platforms is an advantage

• Willingness to learn emerging technologies, including Artificial Intelligence (AI), Generative AI (GenAI), automation, and process improvement tools

Preferred:

• Self-motivated with a strong willingness to learn and continuously develop professional skills

• Good written, verbal, presentation, and interpersonal communication skills

• Strong analytical and problem-solving abilities with attention to detail

• Ability to work collaboratively in a multicultural and multidisciplinary team environment

• Good organizational and time management skills with the ability to manage multiple tasks and priorities

• Demonstrates initiative, accountability, and a customer-focused mindset

• Adaptable and open to learning new technologies, tools, and ways of working

• Ability to communicate ideas clearly and build positive working relationships with stakeholders

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.